Job Description

Job Introduction

Pinnacle Group is looking for an experienced Reporting and Data Assistant to support our performance and service delivery teams. Working closely with the Reporting and Data Analyst you'll help produce and optimise daily, weekly and monthly reports that guide smart customer-focused decisions. You'll analyse data from housing management, operational delivery and customer service systems to provide valuable insights to both internal stakeholders and regional clients.


You'll track trends in complaints, customer satisfaction, maintenance activity and appointment demand while highlighting opportunities for improvement and supporting key contract requirements. The overall objective of this role is to help enhance service performance and improve the customer experience for service families across the UK.


You will be joining our Commercial & Compliance team based in Speke. Our Commercial & Compliance Team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.


This is a hybrid role requiring two days per week in the office.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.



We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.



Key ResponsibilitiesBuild performance reports which includes key safety, operational, quality and customer metrics which will be presented both internally and externally to the DIO client team and wider stakeholder groups as appropriate. Own and optimise the current reporting requirements that cover metrics for National Service Centre for Call handling, Repairs, Complaints, Compensation, Customer Satisfaction, and Occupancy Management. Liaise with the third-party IT partner to collect, manage and present performance data relating to this parties activities. Play a key role in establishing a trusting relationship with key internal and external customers in delivering data, metrics and insight with integrity and demonstrating assurance of data collected and shared.


Key RequirementsStrong IT and data processing skills (particularly in MS Excel, and Power BI). A strong improvement planning/ CI background with experience in producing KPI data alongside action plans and tracking mechanisms. Proving experience of developing and delivering clear, accurate and relevant reports to aid decision making. Be able to understand and explain complex data sets and convert these into presentations for the appropriate audience. Ability to analyse complex data using it to inform sound judgements, produce clear, concise reports and business cases / recommendations to help develop strategy, drive performance and compliance whilst managing risk The person will demonstrate a collaborative style and also high levels of integrity in delivery to stakeholders.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans