Job Description

Company Description

Temporary: 1 year contract - Maternity cover.

Salary:

12.81/hour

Applicants with current right to work in the UK

What is in it for you:

ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more) Free night stays in our UK hotels (T&C Applies) Hotel discounts for your Friends and Family Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships International career opportunities 28 days holidays per year (up to 33 with length of service) Birthday Bonus (Extra break on your birthday) Employee Assistance Program: support your wellbeing in your professional and personal lives Recommend a Friend Incentive Pension Scheme Complimentary Staff meal Uniform provided Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks


Our objective is simple: make you grow and give you the spark to unleash your personality

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

Process and input group, FIT and corporate reservations following hotel reservations policy Answer all calls promptly. Ensure all reservations are accurately actioned within the same working day. Date stamp and file processed reservations in the designated areas Clear past reservations from filing cabinets to be stored in box files each month. Take personal responsibility to ensure that all inquiries are addressed. Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager. Assist in the preparation and checking of the rate manual. Check and update, as necessary, rates in the computer system. Adhere to rates published in the Rate Manual or rate advertisements. Maintain a positive selling approach to maximise yield in both occupancy and rates. Assist in Front Office as required, especially with guest check in and check out during peak periods of activity Any other duties assigned from time to time by the Department Manager/Supervisor


Qualifications

Your experience and skills include:

Guest focused personality is essential Previous experience in reservations and/or reception Organisational skills Positive mindset and can do attitude Time management skills


Additional Information

Experience is an asset

Prior experience working with Opera Cloud is valued Strong interpersonal and problem solving abilities * Fluency in English, additional languages are a plus