Job Description

Are you a confident, strategic and service-driven hospitality professional ready to lead a vital part of hotel operations?


At

Linton Lodge Oxford

, we pride ourselves on delivering warm, personalised guest experiences rooted in professionalism and care. We are currently seeking an experienced and motivated

Reservations Manager

to take ownership of our reservations department -- overseeing every booking with precision, enhancing revenue opportunities, and ensuring guests feel welcomed from the very first interaction.


This is a fantastic opportunity for a results-focused leader with a passion for guest satisfaction, team development, and commercial performance.


? Key Responsibilities

Operations & Revenue Management

Lead and manage all daily reservations activity, ensuring all enquiries and bookings are handled accurately, efficiently, and professionally Collaborate with the Revenue Manager to implement rate strategies that maximise occupancy Maintain expert knowledge of all rate structures, PMS and yield management systems to optimise inventory and revenue Manage

group reservations

, ensuring accurate contracts are created, guest details are collected, and operational handovers are clear and timely Ensure all

group blocks

are correctly set up and managed within the PMS, in line with arrival schedules and release periods

Guest Experience & Relationship Building

Deliver warm, prompt and personalised service to all guests from the moment of enquiry Handle reservation-related complaints professionally and resolve them within 48 hours Build and maintain strong working relationships with

corporate clients, group organisers, third-party travel agents

, and tour operators Work closely with Reception, Sales, and Operations to ensure seamless communication and guest service across all departments

Leadership & Team Development

Inspire, lead and support the reservations to achieve individual and departmental goals Provide consistent feedback, coaching and training to maintain high standards of service and accuracy Foster a strong sales culture, encouraging upselling and value-added guest enhancements Promote teamwork, professionalism, and development through regular meetings and appraisals

Administrative, Financial & Contractual Responsibilities

Oversee the preparation, issue and monitoring of

group contracts

to ensure all terms, rates, and services are clearly outlined Support with key

administrative tasks

, including

payment allocations for Accounts Receivable (AR) and group bookings

Monitor deposits, credit limits, and invoicing accuracy for all confirmed reservations and group accounts Maintain accurate records for audit, finance reporting, and internal reviews Contribute to forecasting, budget planning and sales strategies in collaboration with General Manager and Revenue teams

Compliance & Standards

Promote a safe and professional back office working environment in line with Health & Safety regulations Lead the department in QA readiness and ensure all compliance and SOP standards are met or exceeded Uphold the hotel's grooming and conduct policies, setting a strong example for the team
? What We're Looking For
? Previous experience in hotel reservations or front office leadership

? Strong knowledge of PMS and revenue management systems

? Excellent written and verbal communication skills

? Commercial awareness and a sharp eye for process, accuracy and service

? A confident team leader with a proactive mindset and hands-on approach

? Experience with group bookings, contracts, and payment reconciliation is highly desirable


? Why Join Linton Lodge?
? Competitive salary + benefits

? Opportunities for growth within a respected Oxford property

? Positive and supportive workplace culture

? Staff discounts, training programmes and professional development support

? A chance to make a visible impact on guest experience and hotel performance


?

Apply today

to be part of a team where your skills, insight, and leadership truly matter.

Be the reason our guests return -- even before they arrive.


INDHOTEL