Job Description

Stirk House Hotel is a busy leisure, wedding and events hotel located in the picturesque Ribble Valley. The hotel is based around a beautiful 16th century manor house which has been extensively renovated and updated to provide excellent spaces for weddings and events, as well as 34 bedrooms for guests and 24 acres of woodland and gardens.

We are looking to recruit a part-time

Reservationist

to work

two days per week

on a 7-day rota. Alternatively, we could consider someone looking to work Saturday and Sunday.

Key Responsibilities

Answering the telephone, taking ownership of the call in a courteous, helpful and friendly manner.

Taking and inputting reservations whilst recording accurate details and requirements of guest bookings to ensure all relevant departments understand the requirements of the guest.

Processing all deposits and prepayments in line with company procedures.

Adopt a sales attitude at all times in order to maximise room sales, dining, additional extras for special occasions to contribute to overall sales targets.

To have full up-to-date knowledge of the hotel, packages and services.

Negotiating and flexing rates.

Taking all opportunities to upsell at each point of contact.

Reporting on daily figures, updating spreadsheets for management and department heads.

Answering emails.

Liaising with all departments.

General administration duties.

Will include some shifts based in the hotel reception area assisting the Front of House staff on busy days

Social media posting.

Monitoring internet presence, reviews and responding to guest feedback.

Understanding and following GDPR policies whilst respecting the companies and guests' confidentiality.

Ensure all reservation correspondence is completed and dealt with accurately, promptly and sent to the guest in a timely manner.

Skills/Experience

Previous experience in a similar establishment?.

IT literacy with experience of packages such as Rezlynx, Open Table, Outlook, Excel and Word.

Exceptional time management & organisational skills.

Friendly & professional work ethic.

Numeracy skills for banking.

Ability to be calm and to deal with customer requests.

Have a positive attitude and demonstrate excellent customer care & communication skills.

You should be passionate about hospitality and be customer focused.

Hours

16 hours (working 2 days out of 7)

9:00 - 17:00 shifts with flexibility to work alternative hours dependant on business needs.

Flexibility will be essential.

Job Type: Part-time

Pay: 10,186.64 per year

Expected hours: 16 per week

Additional pay:

Tips
Benefits:

On-site parking
Schedule:

Day shift
Work Location: In person

Reference ID: RESERVATIONIST