Job Description

Job Ref:

BEA1751

Branch:

Beannchor Group

Location:

Beannchor Group, Belfast

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Posted date:

15/04/2025

Closing date:

04/05/2025

Beannchor Central Reservations is seeking a dedicated and detail-oriented

Reservations Coordinator

to join our growing team. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt.

About the Properties

The Merchant Hotel

: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms.

Bullitt Hotel

: An urban, city-centre property with 74 contemporary rooms.

Job Details

Rate of Pay

: disclosed at interview

Positions Available

: Full-Time 40 hours

Location

: Our office is conveniently located on High Street, providing easy access to bus and train routes.

Key Responsibilities

As a Reservations Coordinator, you will:

Manage Reservations

: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.

Deliver Exceptional Service

: Maintain our high customer service standards while handling calls and emails.

Multi-tasking and Prioritisation

: Efficiently manage tasks and prioritise work based on business needs.

Process Reservations

: Handle reservations through various channels, including phone, email, and online platforms.

Ensure Accuracy

: Process all customer requests with precision and attention to detail.

Stay Informed

: Be knowledgeable about hotel facilities, room rates, and available packages.

What We're Looking For

Customer Service Enthusiast

: A passion for delivering outstanding customer experiences.

IT Proficiency

: Strong IT skills, including experience with MS Office, Excel, and Outlook.

Effective Communication

: Excellent verbal and written communication skills.

Sales Confidence

: Comfortable upselling products and services.

Attention to Detail

: Methodical approach with high attention to detail.

Listening Skills

: Exceptional listening and understanding of customer needs.

Relevant Experience

: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.

Why Join Us?

Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development.

Hours of Operation

Weekdays

: 8:00 AM to 7:00 PM (Monday to Friday)

Weekends

: 10:00 AM to 6:00 PM (Saturday and Sunday)

Rotation

: Typically, you'll work 1 in 4 weekends, depending on business needs. Rota is issued 4 weeks at a time to allow for a work life balance.

Benefits

Competitive Salary

29 Days Holiday

Paid Overtime

Flexible Rota

: To accommodate personal requests.

Training Opportunities

: Access to in-house and online training courses.

Staff Discounts

: Including friends and family rates at our properties.

Exclusive Experiences

: Enjoy an overnight stay with dinner in each hotel.

Ready to Apply?

Take the next step in your career and apply today! Applications close on

Tuesday 6

th

May 2025.

Don't miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where you'll create unforgettable experiences for our guests every day.



We look forward to welcoming you to our team! If you have any questions, please email our Reservations Manager caroline.mcmanus@beannchor.com



#INDOTH #Reservations #ReservationistCoordinator #Reservationist #HotelReservations


At Beannchor we are always on the lookout for talented individuals with a passion for hospitality. We have a range of roles available across our diverse portofolio of hospitality venues, which includes everything from five-star hotels to innovative restaurants, vibrant bars, family-friendly pizzerias and nightclubs.