Job Description

Job Summary

We're looking for a

Reservations & Events Manager

to oversee bookings, guest relations, and private events across

Akoko

(Michelin-starred, Fitzrovia) and

Akara

(casual dining, Borough Yards).

Reporting to the Group General Manager, this role is responsible for managing reservations, capturing guest preferences, and ensuring seamless communication so every visit feels personal. You'll also drive revenue through private hires, events, and concierge partnerships.

Responsibilities

Manage guest communication: calls, emails, reservations, VIP requests

Capture guest preferences and keep profiles updated

Oversee reservations (SevenRooms/OpenTable) to optimise covers and revenue

Plan and deliver private dining and events from enquiry to completion

Build strong relationships with concierges, clients, and VIPs

Support sales initiatives: upselling, seasonal campaigns, promotions

Provide reporting on reservations, events, and sales performance

Be present at key services to support hosts and connect with guests

Skills & Experience

Experience in reservations, sales, or events within high-quality restaurants

Strong communication skills with guests, concierges, and VIPs

Highly organised, detail-driven, and commercially minded

Knowledge of booking systems (SevenRooms and OpenTable preferred)

Ability to work across operations, marketing, and finance

Calm, proactive, and confident under pressure

What We Offer

Competitive salary

Flexible working (on-site and remote)

50% discount across both restaurants

Career growth opportunities

Private medical insurance (after qualifying period)

Monthly rewards and referral scheme

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Discounted or free food Private medical insurance Referral programme Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London W1T 3LP