Job Description

Job Ref:

ELI3079

Branch:

Ashdown Park

Location:

Ashdown Park, Forest Row

Salary/Benefits:

Competitive salary with excellent benefits.

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Mainly weekdays with some weekend cover required

Hours per week:

40

Posted date:

23/12/2025

Closing date:

05/02/2026

Reservations Manager Overview

As Reservations Manager you will be responsible for developing the Reservations Office into an effective sales team that is able to convert enquiries to maximize the occupancy of 106 bedrooms. You will seek to maximise revenue through effective management of room rates and bedroom inventory.



You will also be responsible for the professional and smooth administration of the Reservations department. The team is the first point of contact for our guests, setting the tone for their experience and as such you will play a pivotal role in ensuring the highest level of customer service is provided. Communication and organisation is key as the role involves collaborating with all departments, ensuring the effective sharing of information and reporting to ensure a memorable stay for all our guests.

Attributes/Experience

Previous experience within hotel reservations is essential, ideally within a management or supervisory capacity. Excellent people management skills with proficiency in office management and administration. Able to train, develop and motivate your team, being responsive to targets set. Experience of the luxury hotel sector would be an advantage.

About Ashdown Park Hotel Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!

Benefits

To support and reward our staff we offer:


A commitment to pay above the living wage Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are!

For full details of the benefits on offer please check our website:

https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.


* service charge amount is dependent on overall sales performance