Job Description

Reservations Officer - FlexiBank

One Hatfield Hospital, part of the Phoenix Hospital Group, based in Hatfield, Hertfordshire, has an exciting opportunity for a FlexiBank Reservations Officer to join our friendly team.

Please note: this is a FlexiBank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff during periods of annual leave or absence.

As our Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

Managing appointments
Processing new referrals
Administration of the clinics.

You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.


You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.

Reservations Officer - FlexiBank

Reporting to the Reservations Team Lead, as a Reservations Officer you will provide an outstanding service to patients and potential patients.


You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery.


The role will involve:

Taking bookings over the telephone, and from email correspondence from Consultants, patients or secretaries using the booking form provided; Informing patients of their booking and admission by means of a computer generated letter and information pack; Management of generic mailboxes; Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system; Supporting with switchboard.

Qualifications

Minimum G.C.S.E. education or equivalent, including English and Maths

Experience

Proven ability to work effectively in a team environment and independently as required Relevant experience within an administrative or customer service role, including dealing with patients Experience in a private healthcare environment

Skills

Strong interpersonal and communication skills, including face-to-face, over the phone and by email. Patient orientated with a focus on continuous service improvement. A good team player with a collaborative approach to achieving goals. Competent using IT systems. Enthusiastic and passionate. Ability to work well under pressure. Demonstrable customer service skills and awareness. Able to work under pressure and to meet tight deadlines. Flexible attitude and approach to the role. Organisational skills Excellent written and verbal communication skills

Desirables

Previous health sector experience Previous experience in reservations

Reservations Officer - FlexiBank

About the Hospital

One Hatfield Hospital is Hertfordshire's newest private hospital and has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.


Our private hospital is home to specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, MRI and ultrasound.


In September 2023, we joined with Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the-art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex.


One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.

Our Recruitment Process

At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Hatfield Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.

One Hatfield Hospital reserves the right to remove job adverts before the closing date.


OHH:/ Reservations Officer - FlexiBank