Job Description

Join the Team at Glenapp Castle | Reservations & Sales Manager

Ballantrae, Ayrshire | Full-time | Competitive Salary | Relais & Chateaux Property

Step into the world of Glenapp Castle -- an award-winning, five-star luxury hotel on Scotland's stunning southwest coast, with a Michelin Key and recently featured on the BBC's Amazing Hotels: Beyond the Lobby. Our story is one of elegance, heritage, and extraordinary guest experiences, and we are looking for a Reservations & Sales Manager to help shape the next chapter.

In this key role, you'll be the first point of contact for many of our guests -- from romantic escapes and family celebrations to private castle hire, Sea Safaris, and curated adventures. You'll manage the full reservations process, maximise revenue opportunities, and ensure every guest journey begins with excellence.

What You'll Do

Lead all reservation channels -- direct, online, and through luxury travel partners

Curate tailored experiences for VIPs, weddings, exclusive-use guests, and special occasions

Manage rates and availability across all distribution channels with a focus on accuracy and strategic revenue delivery.

Collaborate closely with Sales, Events, and Front of House to ensure a seamless guest journey

Support hosted press visits and VIP guests, handling logistics with care and discretion

Own key reporting, revenue summaries, and OTA/commission processes

Respond to and convert high-value enquiries related to specialised guest experiences and private bookings.

What You'll Bring

Strong knowledge of hotel PMS platforms (CLOCK PMS is an advantage) distribution systems, and restaurant diary booking tools

Proven sales and conversion skills with a warm, luxury-minded approach

A positive, can-do attitude and a commitment to thoughtful, proactive service

Experience in a five-star or boutique hotel environment, with an eye for detail and polish

Excellent organisational and communication skills -- both guest-facing and cross-departmental

What We Offer in Return

At Glenapp Castle, we believe in rewarding our team with more than just a payslip. Here's what you can look forward to when you join us:

A highly competitive salary that reflects your experience and commitment.

28 days of paid holiday, giving you time to rest, recharge, and explore.

Delicious staff meals provided while on duty.

Exclusive accommodation discounts at Relais & Chateaux, Pride of Britain, and Luxury Scotland hotels.

Monthly gratuities, shared among the team to recognise your contribution.

50% off food in our acclaimed restaurants - treat yourself and your loved ones.

24/7 Employee Assistance Programme, offering confidential support whenever you need it.

Smart Glenapp uniform and regular team social events to connect and unwind.

Subsidised live-in accommodation available for those relocating or needing on-site housing.

Company pension scheme - planning for your future, together.

Join us and become part of a close-knit, passionate team in one of Scotland's most iconic luxury destinations.

Why Join Glenapp Castle?

Glenapp Castle is more than a hotel -- it's a world of its own. As part of the Relais & Chateaux collection, we combine timeless charm with innovative, experience-led hospitality. You'll be part of a passionate, professional team, delivering unforgettable moments in one of the UK's most iconic settings.

Apply now with your CV and cover letter to Jill.Chalmers@glenappcastle.com
Be part of something extraordinary -- where luxury is personal, and every day is an experience.

Job Type: Full-time

Pay: 37,000.00-45,000.00 per year

Additional pay:

Tips
Benefits:

Canteen Company events Company pension Discounted or free food Employee discount Free parking On-site parking Work from home
Work Location: In person