Job Description

Take an active role in ensuring our international students feel safe, comfortable and truly at home. This is an ideal opportunity for anyone who enjoys taking ownership of situations, providing high-quality care and maintaining a welcoming living environment where students can thrive.

If you're passionate about student welfare, enjoy working independently and want to be part of a multicultural team this summer, we'd love to hear from you.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

Ensures the smooth running of the student residences

To ensure the residences provide a comfortable and safe living environment

To provide the highest level of customer service at all times

To help maintain 'one team', where the different departments liaise and interact effectively and efficiently

Allocates new bookings to residential accommodation on internal allocation system

Sends correct residence information to sales offices in timely manner

Assists customers with residence queries, ensuring prompt follow up and excellent customer service

Liaises with external suppliers where cleaning/maintenance issues are reported

Completes weekly occupancy statistics

Ensures allocation information is accurate and sent on time

Prepares arrival & departure documents and provides keys for all arrivals

Follows up any disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF's residence rules and regulations

Liaises with welfare team regarding any issues reported for residential students

Assists with the training and supervision of Residence Advisors

Participates in student intakes and first week chats

Arranges residence feedback questionnaires

Shares emergency duty on a rota basis

Requirements

Must be a team player that can lead from the front, be outgoing and have great attention to detail

Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence

You should be passionate about customer service and providing quality

Ability to work under pressure and in a high paced environment

In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality

Fluent in English

All offers are subject to a clear enhanced DBS check and two references

Right to work in the UK upon commencement of your contract

Why you will love working with EF

Work in a truly international environment

Boost your CV this summer with a world renowned organisation

Regular social events

Pre-summer online and in person trainings

Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

Ambition is nurtured and post summer job opportunities are available

Access to EF Hello language learning


EF Education First - Our History and Values

Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
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