Job Description

Your Role

EF Torquay Summer School is seeking an empathetic, organised and proactive Residence Coordinator for summer 2026.

Position Details:

Full-time


5 days a week


Fixed-term contract between June - August 2026


Accommodation and full board




Take an active role in ensuring our international students feel safe, comfortable and truly at home. This is an ideal opportunity for anyone who enjoys taking ownership of situations, providing high-quality care and maintaining a welcoming living environment where students can thrive.
If you're passionate about student welfare, enjoy working independently and want to be part of a multicultural team, we'd love to hear from you.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

Ensures the smooth running of the student residences


To ensure the residences provide a comfortable and safe living environment


To provide the highest level of customer service at all times


To help maintain 'one team', where the different departments liaise and interact -effectively and efficiently


Allocates new bookings to residential accommodation on internal allocation system


Assists customers with residence queries, ensuring prompt follow up and excellent customer service


Liaises with external suppliers where cleaning/maintenance issues are reported


Completes weekly occupancy statistics


Ensures allocation information is accurate and sent on time


Prepares arrival & departure documents and provides keys for all arrivals


Follows up any disciplinary issues together with the Summer Residence Lead and ensures sanctions are applied in line with EF's residence rules and regulations


Liaises with the team regarding any issues reported for residential students


Participates in student intakes and first week chats


Arranges residence feedback questionnaires


Shares emergency duty on a rota basis

Requirements

A flexible approach to hours of work undertaken is essential


Highly motivated, energetic and positive


Must be a team player that can lead from the front, be outgoing and have great attention to detail


Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence


You should be passionate about customer service and providing quality


Ability to work under pressure and in a high paced environment


Able to remain calm under pressure & to diffuse difficult situations


In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality


Fluent in English


All offers are subject to a clear enhanced DBS check and two references


Right to work in the UK upon commencement of your contract

Why you will love working with EF

Work in a truly international environment


Boost your CV this summer with a world renowned organisation


Regular social events


Pre-summer online and in person trainings


Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition


Ambition is nurtured and career enhancement opportunities are available at EF's year round Language Campuses


Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition


Global career opportunities


External trainings on safeguarding, mental health and first aid


Spend summer by the sea


Close knit team local to the area




EF Education First - Our History and Values
Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
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