Job Description

About Apo Group

At Apo, we create vibrant rental communities centered on the people who live in them. Our mission is to connect residents with one another and with the wider city, enhancing everyday experiences and helping people live better - together. Our homes are designed for renters who want more than just a place to live: we offer convenience, connection, and a strong sense of community.

Located in the heart of Liverpool, Copper House is a thriving example of Apo's commitment to delivering exceptional rental living.

Your Role

As a

Resident Leasing Associate at Copper House, Liverpool

, you'll be responsible for securing new residents, managing the end-to-end leasing process, and delivering an exceptional experience to everyone who walks through our doors. You'll play a key role in achieving occupancy goals while fostering a warm, welcoming, and connected resident community.

Key Responsibilities - Leasing & Sales

Manage the entire rental journey--from initial enquiry to move-in--at Copper House. Conduct engaging property tours, driving a high conversion rate from enquiry to signed lease. Keep applicant records up to date and accurate to reduce void periods and maximise rental income. Follow up with leads promptly and professionally, maintaining strong relationships throughout. Ensure all leasing processes comply with local legislation and Apo brand standards. Stay informed on Liverpool's rental market, competitor activity, and pricing trends.

Resident Experience & Community Engagement

Act as a visible and approachable Apo brand ambassador, delivering exceptional service to both prospective and current residents. Help build a strong sense of community through resident events, initiatives, and engagement activities. Collect and share resident feedback to continuously improve the living experience. Handle day-to-day enquiries and issues efficiently, ensuring timely and effective resolutions. Promote resident referral incentives to support organic growth within the community.

Operational Support & Compliance

Ensure leasing documents and resident files are compliant, accurate, and up to date. Coordinate with property and maintenance teams to ensure apartments are show-ready. Manage move-in and move-out processes, including key audits and welcome preparations. Record all customer interactions and updates in the CRM system for tracking and reporting. Assist with marketing efforts by keeping Copper House listings current, appealing, and consistent.

About You

You're a people-first professional who enjoys creating meaningful resident experiences and thrives in a dynamic, fast-paced rental environment.

Essential Skills & Experience

Previous experience in lettings, property management, or residential sales (Build-to-Rent preferred). Proven ability to provide outstanding customer service and build trusted relationships. Knowledge of the Liverpool rental market and relevant UK lettings regulations. Strong sales and negotiation skills, with a track record of meeting or exceeding targets. Highly organised, with strong time management and attention to detail. Confident using CRM systems and Microsoft Office. ARLA qualification (preferred), or a willingness to complete it within six months.

What We Offer

The opportunity to be part of a well-established and purpose-led rental community in Liverpool. A collaborative and inclusive team culture that values innovation and initiative. Career progression opportunities across the wider Apo network. Competitive salary and a comprehensive benefits package.

How to Apply

If you're passionate about delivering exceptional rental experiences and want to be part of a forward-thinking team at Copper House, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Company events Company pension Cycle to work scheme Gym membership On-site parking Sick pay
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Liverpool L1 8LT: reliably commute or plan to relocate before starting work (required)
Experience:

Leasing : 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 15/06/2025