Job Description

Job description

An excellent opportunity has arisen for a Resident Liaison officer at Jeff Way Construction.

Who are we?

Jeff Way Construction are a full-service building and maintenance company. Established in 2014 we specialise in Planned works, External works, Improvements and renovations for local authorities, housing associations and commercial properties.

About the Role

We are currently recruiting for a Resident Liaison Officer (RLO) to join our team on a busy social housing refurbishment programme in Bristol. This is an exciting opportunity to work on meaningful projects that improve the quality of life for tenants while ensuring they are supported every step of the way.

Working closely with our site and project teams, you will be the main point of contact for residents in occupied homes during planned maintenance and improvement works. Your role is crucial in helping tenants understand the scope of works, reducing disruption, and ensuring a positive experience throughout.

Key Responsibilities

Build and maintain strong relationships with residents, providing clear and regular updates on works. Act as the main point of contact for all tenant queries, concerns, and feedback. Coordinate access to properties for surveys, works, and inspections. Issue written communications such as letters, notices, and newsletters. Maintain accurate records of all resident interactions and issues raised. Monitor satisfaction levels and contribute to continuous improvement. Manage and resolve complaints or concerns quickly and professionally. Provide general admin support throughout the planned teams.

What We're Looking For

Previous experience in a Resident Liaison Officer or tenant-facing role (ideally in construction, housing, or regeneration). Strong interpersonal and communication skills. Empathetic, patient, and professional approach. Ability to manage and resolve conflicts effectively DBS check may be required due to working in occupied homes Good IT and administrative skills - able to manage schedules, records, and reporting. Full UK driving licence and access to a vehicle (travel between properties may be required).
Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Work Location: In person