Job Description

Due to continued growth an exciting opportunity exists for a Resident Liaison Officer to join our thriving Southern Branch.

This position is based in our Southampton Branch.

Reporting to the Senior Resident Liaison Officer.

Business Overview

We are an employee-owned business where making it matter is integral to our business strategy. We offer affordable painting solutions, tailored to our clients' requirements, no matter what the size or nature of the project. We breathe new life into buildings, enhancing people's environments and are extremely passionate about customer care. With a strong commitment to Health and Safety, we are members of both the Painting & Decorating Association (PDA) and the Scottish Decorators Federation (SDF). Due to our staff possessing a wealth of experience of painting and commercial projects we have attained a very strong client base. We work with many blue-chip companies from sectors including: Education, Leisure, Facilities Management, Property Management, Retail, Manufacturing, New Build and Healthcare.

We're seeking candidates with:

A UK driver's licence and access to a vehicle (essential). Prior experience in a Resident Liaison Officer role or a similar position. (essential) A strong commitment to providing exceptional customer service and resident support. Excellent interpersonal and communication skills, with the ability to build rapport and trust with residents and clients alike. Experience with Social Housing (desirable but not essential)

Liaise with Contracts Manager and Senior Liaison Officer to effectively manage the delivery of tenant notification in line with set programmes.

Visit residents to explain the nature and scope of work, ascertain their individual requirements, arrange appointments/start dates and monitor access to individual properties.

Issue approved communication and literature to residents prior to planned and major works being carried out.

Agree access arrangements to ensure works are completed on time liaising with contractors.

Be the main point of contact to ensure that all residents receive excellent customer service when works are being carried out in their homes

Have regular contact with residents via their preferred method of communication

Manage any resident complaints within the agreed timescales, ensuring all complaints are resolved in a timely manner.

Inform the resident of any delays or changes to the programme of works to their home and offer suitable alternative appointments

Carry out resident satisfaction and encourage feedback on completion of work.

Manage any resident at risk lists and ensure these are adhered to.

Liaise with the client representatives building a strong professional relationship, attend contract meetings monthly.

Assist with admin duties.

Plan and manage any community initiatives.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Schedule:

Monday to Friday
Work Location: In person