Job Description

Resident Liaison Officer (RLO) - Social Housing

Location:

Huntingdon

Salary:

30,000 per annum

Contract Type:

Permanent

Sector:

Social Housing / Construction / Property Services

About the Role

We're looking for an experienced and personable

Resident Liaison Officer (RLO)

to join our team delivering social housing refurbishment and maintenance projects across the Huntingdon area.

As the key link between residents, contractors, and project teams, you'll play a vital role in ensuring clear communication, minimising disruption, and maintaining excellent resident satisfaction throughout the works programme.

Key Responsibilities

Act as the main point of contact for residents during planned and reactive maintenance works. Build and maintain positive relationships with tenants, housing officers, and contractors. Arrange and attend resident meetings, open days, and site visits to provide updates and address concerns. Prepare and distribute communication materials such as newsletters, leaflets, and notices. Support vulnerable residents to ensure their needs are met during works. Log and monitor resident feedback and complaints, ensuring swift resolution. Liaise closely with site managers and project teams to coordinate works and minimise inconvenience. Maintain accurate records, reports, and documentation in line with company procedures.

About You

Previous experience as a

Resident Liaison Officer

,

Tenant Liaison Officer

, or similar role in social housing or construction. Excellent communication, interpersonal, and organisational skills. Empathetic and patient approach with strong problem-solving abilities. Ability to work independently and manage multiple tasks effectively. IT literate (Microsoft Office, CRM systems). Full UK driving licence and access to a vehicle (preferred).

What We Offer

Competitive salary of 30,000 per annum Permanent, full-time position 25 days annual leave + bank holidays Pension scheme and mileage allowance Ongoing training and career development opportunities Supportive and inclusive working environment
Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Experience:

resident liaison officer: 2 years (required) social housing : 1 year (required)
Work Location: In person