Job Description

As part of London's

Net Zero Careers Accelerator (NZCA)

programme, we are working with many of the biggest employers in London to fill job openings for Resident Officers.

As a Resident Liaison Officer, you'll be the key point of contact between the business and residents during construction or refurbishment works. You'll ensure residents are kept informed, supported, and satisfied throughout the process.

Key Responsibilities:

Act as the main point of contact for residents whose homes are undergoing work Carry out resident interviews, surveys, and regular home visits Keep residents updated on progress, schedules, and changes Handle and resolve concerns or complaints in a professional and empathetic manner Attend resident-related meetings when required Work closely with site teams to ensure communication is aligned and efficient

What We're Looking For:

Excellent communication and customer service skills Ability to build trust and positive relationships with residents Organised and self-motivated, with the ability to manage a busy workload Calm under pressure with strong problem-solving skills Full UK driving licence and access to your own vehicle (travel required - mileage reclaimable)

What We Offer:

Competitive starting salary of 30,000 4,000 annual car allowance 26 days of holiday + bank holidays Company pension and healthcare Uniform and PPE provided Wellbeing days and staff support schemes Staff discount schemes & service awards 2,000 staff referral bonus scheme Regular company social events Enhanced maternity and paternity leave Cycle to Work scheme Free eye tests, flu jabs, and optional vaccinations
Job Types: Full-time, Temp to perm

Pay: 30,000.00-34,000.00 per year

Experience:

Customer service: 3 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: On the road