Job Description

OPPORTUNITY AWAITS AT MORRO - Resident Service Assistant
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Building from our successful student product Scape is creating a new way to live. Welcome to considered Living. Our design-led properties have everything residents need to feel at home. Thoughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces. All of our buildings have a state-of-the-art fitness studio, cinema room, family-style kitchen, co-working spaces and communal areas to relax in. Once settled, residents can take advantage of a range of services including regular fresh grocery deliveries, laundry services and access to a personal trainer.

Location:

The Altham, Walthamstow

Hours:

16 hours per week, shift patterns to cover Monday - Sunday
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As a

Resident Service Assistant

your main responsibilities include:

Providing a knowledgeable and friendly welcome to all residents and guest in person, via email or over the phone To represent the Morro brand at all times Keeping the booking system updated Assist with conducting inventory and check out reports Welcoming and carrying out building inductions with new residents Carrying out tours of the building with excellent knowledge of the properties, facilities and offerings at Morro. Promoting and occasionally processing sales to potential residents Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries Deliver parcels to residents homes Maintaining residents privacy at all times Treating company documents as private and confidential in compliance with the data protection act Responsibly handling cash payments, logging them and cashing up Communicating with colleagues and handing over vital information Treating company documents as private and confidential in compliance with the data protection act Responsibly handling cash payments, logging them and cashing up Keeping the reception desk and entrance lobby clean and tidy at all times Greeting contractors and making sure they have signed in and informing the Maintenance Manager of their arrival To support the wider team as and when required including completing shifts, covering holidays and supporting residents questions and requests To undertake any duties as and when required that are commensurate with the role

Health and Safety:

Understanding and following our health and safety policies, operational procedures, risk assessments and method statements Carrying out building walks daily, and report any problems relating to health and safety, maintenance or cleaning Raising maintenance requests, general maintenance and communicating with our maintenance team Completing all tasks with the required paperwork Understanding the changing needs of our residents, adapting to meet and exceed their needs Taking relevant training as instructed by any senior manager Reporting incidents and accidents to your manager Responding to and logging enquiries, working with your manager where needed
To keep accurate records of incidents and/or concerns relating to our residents as advised by the General Manager

Resident Engagement:

Ensure the circulation and distribution of all relevant notices, letters and information to all residents To maintain notice boards in the communal parts of the building on a weekly basis Assist in planning, organising and hosting resident events Promote and contribute to resident retention, and encourage positive reviews Manage, log and resolve complaints professionally and compassionately, escalating them to the General Manager for resolution if required Treating company documents as private and confidential in compliance with the data protection act Responsibly handling cash payments, logging them and cashing up

Key skills and attributes:

Previous experience working for a premium brand an advantage Previous experience in either PBSA, BTR or similar environment is an advantage A strong team player who thrives in a collaborative environment Well-presented and professional at all times Excellent written and verbal communication skills Friendly, personable, and approachable A flexible, hands on individual who is happy to get involved in all areas of the business as required Detail-oriented, efficient and organised Excellent problem solving and time management skills Previous reception experiences an advantage Flexible in working hours

If you think you have what it takes to be the next Morro Resident Service Assistant contact us now.


We look forward to hearing from you!

The Altham Team