Job Description

Job description

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered outstanding service? Do you want to be part of something different, working with the best?

We are currently recruiting for a Residential Concierge for a luxury development in the Putney Bridge area.

As Residential Concierge you and the team are the people our residents see on a daily basis. You set the tone and can ensure that everything has gone above and beyond to make their development a fantastic place to live.

Who you'll report to

Head Concierge/Development Manager

Main Responsibilities:

Be polite and courteous at all times to residents and any development visitors

Looking after the concierge desk and lobby areas for the development

Deliver the highest standards of customer service in a friendly and effective manner.

Handling residents feedback or complaints

Notify the Head Concierge/Development Manager daily of any queries or problems relating to the development which require attention including any resident complaints.

Co-ordinate, instruct and allow access for services to the development such as refuse collection, deliveries, repairs and maintenance, utility companies.

Monitor regular contractors such as grounds maintenance and cleaners.

Ensuring health and safety regulations are adhered to across the development

Regularly walk around the site to conduct visual inspections to identify areas of concern.

Ensure the Concierge office/area and storage facilities are tidy, well maintained and secure.

Logging resident's parcels and advising them of their arrival.

Any other reasonable additional tasks requested by the Line Manager.

Attend training as required.

Adhere to the Group H&S policy.

Hours of work

7:30am - 7:30pm 12 hour shifts. 4 on 4 off on a rotational basis.

Flexibility dependant on business need is essential

To apply you will ideally have

A minimum 1-year previous experience of working in the hotel industry or similar residential development

Good Command of the English language both spoken and written

Good knowledge of PC and Microsoft packages

Knowledge of general Health & Safety processes is advantageous

-Immediate start is preferable

Personal qualities

Exceptional customer service skills

Empathy for you colleagues

Ability to work under pressure

Ability to multitask

Pride and attention to detail in your work.

Trustworthy

Smart Appearance

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay
Experience:

Customer Service: 1 year (preferred)
Work Location: In person

Reference ID: Concierge