Job Description

About the destination

Battersea Power Station once provided one fifth of London's electricity and is now one of London's most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.

Role purpose

The primary purpose of this role is to provide visible, energetic, proactive and engaging management of your team to enable the delivery of exceptional and consistent standards of service, operational performance and team engagement.

Responsibilities

Provide pro-active line management of your team and first line response to operational situations. Be visible to your team and residents as one of the on-shift Residential Concierge provision. Manage the deployment and rotation of your team on-shift to ensure team wellbeing and to meet operational needs, in collaboration with the Team Leader Support. Work as part of the operational team, delivering service to residents and conducting functional job tasks; also cover team members as required during breaks and other situations that require flexibility. Provide support and care for your team so that they feel valued. Provide feedback and recognition so that team members know how they're performing Provide coaching and direction to team members to help them improve their performance where required so that every individual can deliver exceptional and consistent standards of service and operational performance. Complete regular performance check-ins, one-to-one, and personal development conversations to support the development of individuals in your team and manage under performance where required. Complete all line management and administration activities for your team of direct reports including Return to Work interviews, investigations, training completion etc. Ensure team members are up to date and confident to deliver processes consistently and in line with documented operating procedures. Conduct audits and close-out action to ensure that the environment is safe, clean, today and well maintained for residents and team members. Help team members to understand expectations, changes to operations, and the reason for decisions. Work with the client and other service partners across the estate to resolve challenges, share best practise, and implement improvements. Be solutions focused and take accountability for resolving team challenges and operational challenges.

Required knowledge, skills, experience, and behaviours

Confidence using IT equipment and systems, for example laptop, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting. Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client. Flexibility and a can-do attitude. Confidence working alone and prioritising tasks, including during periods of intense workload. Confidence giving a warm, friendly and professional service in line with our unique 'style of service' and communicating effectively with residents and the client. Being a team player, working effectively together with others across different service partners and with the client directly.

About Ethos Farm

We put people at the heart of every great experience.

Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

We're proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.

Our values are:

We work together We deliver the best for our clients, customers and each other We deliver extraordinary service We inspire and leave a brilliant impact We see opportunity We find solutions to exceed expectations We are inclusive and kind We value the contributions and part we all play We have fun We raise smiles and love what we do.

Working here

We're a certified Great Place to Work You'll be provided with a uniform at no cost to you You'll get paid holiday There's opportunity to work overtime subject to operational demand We offer award winning learning and development to all our people You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm.

We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.

Job Type: Full-time

Pay: 18.05 per hour

Expected hours: 40 per week

Work Location: In person