Job Description

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.


Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title :

Residential Director - 12 months Fixed Term Contract

Team :

Surveying - Residential

Who Does This Role Report Into?

Director - Head of Mixed Use

Role Summary / Purpose and Scope

We are seeking a dynamic and experienced Residential Director to take full ownership of our residential property portfolio. This role involves conducting a comprehensive review of the current portfolio, establishing and implementing robust systems, protocols, and processes to ensure effective, compliant, and strategic residential property management. A key focus will be on ensuring compliance with all health and safety (H&S) regulations, building regulations, landlord responsibilities, and relevant legislative requirements.

The Residential Director will be responsible for selection of assigned properties or client work under the relevant Client Director/Director who will oversee the client relationship. They are responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance. This role works with large and prestigious London portfolios.

This is Maternity Leave Cover for 12 months Fixed Term Contract.

Skills, Knowledge and Values

Skills (People & Technical)

In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Design and implement compliance systems and documentation, including the creation of SOP's Conduct comprehensive reviews of H&S policies and ensure all residential properties are complaint with current legislation, working closely with internal teams to ensure consistency, and promote a culture of compliance Leading and developing a residential management team Overseeing contractor and supplier relationships and being the main point of contact for the portfolio Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team

Values & Behaviour

Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

7+ years experience of working in a similar role Experience in digital transformation or implementation of property management platforms Project management skills, including delivery of capital works or refurbishment programmes Experience working in a mixed-use portfolio or within a housing association/local authority environment Strong communication skills both written and verbal

Working Hours:

9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

Salary Range (Based on Experience)

60,000 to 80,000

per annum, depending on experience.

About MAPP

We believe property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.