Job Description

About Us

At

Maddox Noel

, we're redefining property management. Based in the heart of Manchester, we combine decades of local expertise with a fresh, innovative approach to residential lettings, management, and sales. Our mission is simple: deliver exceptional service, operational excellence, and a customer experience that sets new standards in the industry.

We're a growing business that thrives on

solutions-driven thinkers

,

proactive problem solvers

, and

customer-focused professionals

who make things happen. If you love improving processes, learning new skills, and rolling up your sleeves to tackle challenges, you'll fit right in.

The Role

As a

Residential Portfolio Manager

, you'll take full ownership of your portfolio, ensuring properties are

fully occupied

, rents are

paid on time and in full

, and compliance is never compromised. You'll be the go-to person for landlords and tenants, delivering a seamless experience from start to finish.

This is a hands-on role that blends

operational management

,

customer service

, and

lettings activity

. You'll conduct inventories, check-ins, and check-outs, manage tenancy processing, and carry out viewings, all while keeping your portfolio running like clockwork.

Key Responsibilities

Portfolio Management:

Ensure all properties are fully let, rent is collected on time, and landlords receive regular updates.

Lettings Activity:

Handle enquiries, conduct viewings, process applications, and prepare tenancy agreements.

Inventories & Inspections:

Complete detailed inventories, check-ins, and check-outs; carry out mid-term inspections and report on property condition.

Tenant & Landlord Liaison:

Act as the first point of contact, resolving queries quickly and professionally.

Maintenance Coordination:

Arrange repairs, liaise with contractors, and ensure works are completed promptly.

Compliance:

Keep properties up to date with safety checks and legal requirements.

Financial Oversight:

Monitor income and expenses, authorise works, and manage deposit returns.

Customer Experience:

Deliver exceptional service at every touchpoint, building trust and long-term relationships.

What We're Looking For

Previous experience in

property management and lettings

. Proficiency in

Alto

or

Street

property management software (highly desirable). Strong organisational skills and attention to detail. Excellent communication and customer service skills. Ability to prioritise tasks and work under pressure. Proactive, solutions-focused mindset with a "can-do" attitude. Driving licence and access to a vehicle (essential).

Benefits

20 days holidays plus your birthday off, plus Bank Holidays. Pension scheme, we are currently located in a high spec co-working space so you have access to all the amenities that comes with such as free coffee - snacks and weekly brunch!

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company events Company pension
Experience:

Property management: 3 years (required) Lettings: 2 years (preferred)
Licence/Certification:

Drivers License (required)
Work Location: In person