Job Description

Job Summary

We are seeking a dedicated and proactive Residential Property Manager to oversee the management of our residential properties. The ideal candidate will be responsible for ensuring the smooth operation of properties, maintaining high occupancy rates, and providing exceptional service to tenants. This role requires a blend of administrative skills, customer service expertise, and a keen understanding of property management practices.

Responsibilities:

Property Operations & Maintenance:

Conduct regular property inspections (including inventories and check-out reports) to assess condition and identify maintenance needs, adhering to deposit protection scheme requirements. Manage and coordinate maintenance and repair work, using approved contractors and ensuring works are completed to a satisfactory standard and within budget. Obtain quotes from contractors, negotiate competitive rates, and manage service level agreements. Instruct and oversee Gas Safety Certificates (GSCs), Electrical Installation Condition Reports (EICRs), and Energy Performance Certificates (EPCs), ensuring legal compliance. Respond promptly and professionally to tenant maintenance requests, troubleshooting issues and coordinating repairs. Address emergencies efficiently and effectively, ensuring tenant safety and minimising damage to properties.

Financial Management:

Collect rent payments promptly and accurately, chasing arrears as necessary and adhering to legal protocols. Manage tenant deposits in accordance with the requirements of the Deposit Protection Scheme. Process invoices from contractors and suppliers, ensuring accurate record-keeping. Prepare annual financial statements for landlords, detailing income, expenses, and any outstanding issues. Ensure fees are input into CRM for deduction from monthly rent. Manage rent guarantee insurance renewals and associated fees.

Tenant & Landlord Relations:

Serve as the primary point of contact for your portfolio for both tenants and landlords, building strong and professional relationships. Respond promptly and professionally to tenant and landlord enquiries, resolving issues efficiently and fairly. Manage the tenancy application process, including referencing and right-to-rent checks, AML / Sanction checks, ensuring compliance with immigration laws. Prepare tenancy agreements in accordance with current legislation, serving Section 21 and Section 8 notices when necessary. Handle tenancy renewals and rent reviews, negotiating terms with landlords and tenants. Manage check-out procedures, including property inspections, deposit deductions, and dispute resolution. Address tenant complaints and resolve disputes fairly and efficiently, adhering to redress scheme requirements.

Legal & Compliance:

Ensure compliance with all relevant UK housing legislation, including the Housing Act 2004, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Understand and adhere to the requirements of the Deposit Protection Scheme, ensuring fair deposit deductions and dispute resolution. Maintain up-to-date knowledge of changes in housing legislation and best practices. Ensure compliance with Right to Rent legislation, conducting thorough checks on all prospective tenants. Ensure compliance with GDPR and data protection regulations. Manage eviction proceedings, adhering to legal protocols and procedures.

Marketing & Letting:

Assist Property Consultants with marketing vacant properties effectively, using online portals, social media, and other channels, as required. Liaise with Property Consultants to secure suitable tenants for vacant properties. Negotiate tenancy terms with prospective tenants.

Qualifications:

Education & Experience:

Educated to GCSE level (or equivalent) including Maths and English. A-Levels or a degree is desirable. Proven experience in property management within the UK.

Skills & Knowledge:

Comprehensive knowledge of UK housing legislation and best practices. Excellent communication, interpersonal, and customer service skills. Strong organisational and time management skills. Ability to manage multiple tasks and prioritize effectively. Proficiency in property management software and Microsoft Office Suite. Strong problem-solving and negotiation skills.

Certifications & Memberships:

ARLA Propertymark qualification desirable (Associate or Member). Membership of a relevant professional body is an advantage.

Other:

Full UK driving license and access to a vehicle.

Personal Attributes:

Professional and presentable. Highly organised and detail oriented. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Problem-solving and decision-making skills. Calm and patient under pressure.

Compensation & Benefits:

Competitive salary commensurate with experience. Benefits package including pension, holiday entitlement, and professional development opportunities.

Equal Opportunities:

Northwood MK Ltd is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension
Experience:

Property Management: 3 years (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

25% (required)
Work Location: In person

Reference ID: Northwood MKProperty ManagerAug25