Job Description

Circa 37,683 - depending on skills and experience

Permanent, 37 hours, Full Time
Location: Peterborough, Cambridge, Grantham, Huntingdon
See the possibilities. Realise your potential.
We have an exciting opportunity to join our Asset Performance team as a Resolution Support Technician, supporting our asset performance technicians undertaking chronic flooding pollution and high-profile complaint investigations. This role will require flexibility to adapt to changing business needs and driving continuous improvement.
Your duties will include:Use of Infonet and Wincan to create shape files for sewer coding based on data from risk tool and identified areas of concern Provide prompt technical support, expertise and advice for relevant internal and external stakeholders & customers Identify and promote improvements to facilitate effective and efficient operation of the Water Recycling Network Work closely with relevant teams to deliver efficient solutions to customer and operational issues Coach and support in the performance management of field resources. Liaison with all other departments as required to deliver the performance commitments and outputs identified to resolve and/or mitigate Engagement with local network teams on data and results sharing Strong engagement with SMART networks to build monitoring system

What does it take to be a Resolution Support Technician?Proven knowledge and understanding of sewerage systems and regulations Great customer service skills Ability to interpret and act upon data in an efficient way Collaboration with stakeholders Strong health and safety awareness within an operational environment Full UK Driving Licence is essential Able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms, you will be expected to complete relevant occupational health checks.

Benefits aligned to this role.

Our people are important to us, and we want to make sure that we reward and recognise all the great work that they do.

Your benefits will include:Personal private health care 25 days annual leave - rising with length of service Business use of company van plus access to tools and all uniform and PPE Competitive pension scheme - Anglian Water double-matches your contributions up to 6% (18% total) Bonus scheme Flexible benefits to support your wellbeing and lifestyle. A flexible working culture Life Assurance at eight times your salary Personal Accident cover - up to 5x your salary Lots of great discounts Paid time off when you're physically and mentally unwell An excellent Family Leave package - to help you support your family

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.
Closing date: 24/04
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