Job Description

12 MONTH FIXED TERM CONTRACT



At LNER, the

Service Delivery Team

plays a vital role at the heart of our railway, based at York Rail Operating Centre (ROC). We're the people responsible for delivering the train service day in, day out keeping trains running, customers informed, and journeys connected.



Our role goes far beyond simply moving trains. We manage everything live: traincrew and units, customer information and onward connections, fleet availability, disruption planning and recovery. When things don't go to plan, we're front and centre, putting the service back together and making sure our frontline colleagues have the support and resources they need to deliver the best possible experience for our customers.



It's a 24/7 operation, and while it's not always easy, we're proud of the work we do. We're a team that pulls together, finds solutions fast, and always strives to do the right thing for our customers and each other.

What You'll Be Doing

Our

Resource Controllers

are split into two specialist teams, each managing a crucial piece of the puzzle but always working together to deploy our people and trains in the most efficient way possible.



This role focuses on

Rolling Stock

- making sure every service has the right trains allocated to run. You'll work closely with internal colleagues and external partners to manage fleet availability, assess restrictions, and help deliver a robust and reliable timetable.



Don't worry if you don't have specific experience working with rolling stock, we can teach you that. What we're looking for are people who can stay calm under pressure, think logically, solve problems, and want to be part of a hardworking, supportive team.

What We're Looking For

A logical thinker who can problem-solve quickly and calmly. Someone who thrives in a fast-paced environment and works well under pressure. A real team player with strong relationship-building skills. Excellent communication skills, both written and verbal. IT literate -- knowledge of railway IT systems (TRUST, GENIUS, CCF) is helpful but not essential.

Knowledge of railway operations and performance is useful but can also be taught



These roles work a

three-shift pattern

:


+ Early Turn: 06:15-14:30 + Late Turn: 13:45-22:00
+ Night Turn: 21:30-06:45
+

Location:

York Rail Operating Centre (ROC) -- this is an on-site role and cannot be worked remotely.

What you'll get:

Free travel on LNER + 75% off other companies' tickets (for you & dependents) Discounted international train tickets (after one year's service) 50% discount on LNER tickets for friends & family Generous pension scheme Annual cycle to work schemes/electric vehicle scheme Discount, savings and cashback scheme from top retailers Health & wellbeing schemes and discounts Host of training opportunities to help further your career Rewards & awards to recognise when you shine

Disclosure and Barring Service (DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.



We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay!



Start your journey here