Job Description

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!

We're looking for a driven Resource Delivery Manager to take the lead of day-to-day service delivery across our Driver Operations function. In this pivotal role, you'll provide hands-on operational leadership across all resource delivery areas, ensuring services run smoothly, safely and efficiently.


You'll also take the lead on Business Resilience and Continuity Plans, making sure we're always prepared, responsive and able to keep our people and customers moving, no matter what comes our way. This is a fantastic opportunity to make a real impact at the heart of a critical frontline operation.

Key accountabilities will include

Effectively lead and support the Resource Delivery team, managing all aspects of people performance, development, engagement, and employee relations. Own and manage post-roster overtime allocation, ensuring alignment with agreed budgets, cost targets, and reporting requirements. Lead on the delivery and ongoing development of the resource plan, working with key stakeholders to minimise service disruption and maximise operational efficiency. Contribute to building and maintaining a high-performing team through clear objectives, standards, competencies, and regular performance review. Provide strategic direction through the delivery of continuous improvement plans and support key projects across the Driver Operations area. Act as the first point of escalation for the Resource Controllers, Driver Operations Managers and Driver Team Managers, offering day-to-day operational support. Lead the Service Delivery call and ensure timely and consistent communication of service information across the team and wider driver community. Oversee resource management during disruption, ensuring effective decisions around people and train movements to maintain service continuity. Drive an inclusive and customer-centric culture, promoting zero tolerance to unwanted behaviours and embedding just culture and zero harm principles.

What we will offer you:

Salary is 57,000 per annum depending on skills and experience Permanent, working full time 37.5 hrs per week Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member. 25 days holiday, plus bank holidays - ?Ability to buy additional holidays.? Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more. Family Friendly Policies including enhanced maternity and paternity pay. Wellbeing Support including a free counselling, health checks and Employee Assistance Programme. Supporting your development focusing on career pathways and professional fees covered if required for role.

What you'll bring:

We're looking for someone with the leadership confidence, operational expertise, and people-first mindset to step into a fast-paced environment and make a real difference. To thrive in this role, you'll bring:

Significant experience in leading, motivating, and developing operational teams, including responsibility for recruitment, training, performance management and fostering a positive, inclusive team culture. Proven ability to manage crisis situations and service disruption, with hands-on experience in delivering contingency plans and leading effective post-incident reviews. A strong track record in health and safety leadership, with experience promoting a safety-first culture, conducting risk assessments and ensuring full compliance with relevant standards and legislation. Experience in managing budgets and controlling costs, ensuring efficient resource allocation and delivery within operational and financial targets. The ability to make confident, well-informed decisions in high-pressure environments, balancing service delivery, safety and commercial priorities. Strong analytical thinking with the ability to interpret operational data, identify trends and opportunities, and drive improvement through evidence-based decision making. Excellent communication skills, with experience producing clear, concise reports and delivering presentations to both internal and external stakeholders. A confident influencer with the ability to negotiate, gain buy-in and build trust across a range of stakeholders, including unions and cross-functional teams. Strong relationship-building skills, with a collaborative approach and the ability to engage effectively with colleagues at all levels across the organisation. A genuine commitment to continuous professional development, keeping up with industry best practice and applying fresh thinking to drive team and business performance.

The closing date for applications:

27 October 2025

Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.


We live our values of "We Care, We Commit, We Imagine" through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.


To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

Proof of address. Evidence of right to work in the UK. References from previous employment or studies from the last 3 years Pre-employment medical (level subject to role). Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.


We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.


Evergreen Building North, 160 Euston Road,


London, United Kingdom, NW1 2DX