Job Description

We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We're currently recruiting for a Resource Planner to join our team in Basingstoke! This is a full-time, permanent position working 37 hours per week. Due to the nature of this role, you'll be in the office 4 days a week working alongside the rest of the planning team.
Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here's the facts about the role:
As Resource Planner, you'll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You'll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. You'll make sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.
You'll provide a range of information to enable managers to monitor compliance with both corporate and legislative timelines and standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID's values, standards, policies and priorities.
As a resource planner you'll monitor diaries to ensure that resources are fully utilised. And liaise with the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You'll be confident in the use of computer programmes and be able to learn new systems quickly. This'll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.
This is a fast-paced busy role, so you'll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers. You'll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers! You'll have previous experience working in a similar planning or scheduling role, and will have experience working in a busy, customer focused role. You'll have awareness of or experience working in the social housing sector.
Interviews are due to take place WC 19 January (subject to change)
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers.
We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision "More homes, bright futures".

Skills Required