Job Description

1. To support the management team in the cost-efficient delivery, management and control of an effective maintenance repairs operation.

2. To manage the timely attendance and actions of all sub-contractors and especially the specialist contractors for NRC Stanford Hall

Key Tasks

Contract Delivery

1. To oversee Compass/ESS 'Synbiotix' CAFM System ensuring all job packs issued are scheduled and actioned in a timely manner and within contract requirements.

2. To check data / information that is being passed back from the on-site engineers on the Compass/ESS 'Synbiotix' system is correct and to make the necessary alterations where required.

3. To be commercially aware of any job packs which require cost input onto the Compass/ESS 'Synbiotix' system, and to liaise with the commercial team to achieve the correct cost on these job packs.

4. To support the pricing of additional works and projects and support with the management of those tasks once funding has been approved.

5. To ensure job packs are closed and sent back to the Compass/ESS 'Synbiotix' in a timely manner.

6. To request 'Early Warning' or similar notices as soon as it becomes evident, they may be required.

7. To liaise directly with Compass/ESS/NUH to advance plan, planned maintenance activities or reactive call out works.

8. To facilitate weekly meetings with on-site engineers in a pro-active and approachable manner to ensure that key information is captured regarding new, in progress and any outstanding job packs.

9. To carry out the necessary filing and provision of certification to certain job packs that require this, for example, gas safe certification, electrical certification and Fire suppression certificates etc

10. To request quotations/order parts as required.

11. To answer all incoming telephone calls promptly and politely acting as POC for all MMS/NRC jobs.

12. To understand the function of the Compass/ESS 'Synbiotix' handheld device which the on-site engineers are using, and where possible provide advice on how to use these devices.

13. To always work in a safe manner at all times.

Sub-Contractor Management

14. To liaise with Specialist Contractors and negotiate contract prices for cost effective delivery of specialised tasks.

15. To liaise with contractors to organise upcoming works ensuring that tasks are carried out on time and as required.

16. To liaise with contractors and ensure they current DBS clearance and in date competent persons appointments.

17. To ensure all contractors are inducted on arrival at site and have with them the relevant Risk and Method Statements for the tasks to be undertaken.

18. To escort contractors on site as required.

Compass/ESS Liaison

19. To work in conjunction with the Compass/ESS Facility Managers to ensure Contract KPI's are being met.

20. To request AP's as and when required in line HTM standards.

21. To be self-sufficient and pro-active in checking the data that is being entered into Compass/ESS 'Synbiotix' system by yourself, is correct and accurate.

22. To aid the Site Manager to produce weekly operations reports, providing information on job-packs when required.

23. To obtain DBS clearance.

24. Ensure Compass/ESS security and fraud prevention systems and processes are adhered to at all times.

Key Performance Indicators

To positively impact upon the following: Achievement of Contractual KPIs. Compass/ESS satisfaction and feedback. NUH satisfaction and feedback. Accuracy of data input to Compass/ESS 'Synbiotix' and MMS systems. The timely submission of information. Engineer satisfaction and feedback. Compliance with H & S requirements. Compliance with MMS & the Client's Policies and Procedures. Performance Appraisals & Personal Development Plans. Sickness, absence and attendance. Financial performance and reporting.

Key Personal Attrubutes

You will understand and take responsibility for the fact that this role is pivotal to the successful management of a repairs & maintenance service Compass/ESS and NUH You will have a real 'can do' attitude with an eye for detail and be able to transmit and encourage that attitude. You will be able to input information correctly. You will support the management of the repairs team, and be customer focused, forward thinking and professional. You will need to possess excellent interpersonal skills. You will need to possess excellent data inputting skills. You will need to possess excellent customer service & liaison skills
The above list is not exhaustive. The responsibilities and duties may vary from time to time without changing the character of the post. The post holder will be expected to adopt a flexible approach to ensure maximum efficiency and effectiveness.

25 days Holiday plus 8 Statutory Bank Holidays

Hours of work are 8am to 5pm - Monday to Friday

Job Types: Full-time, Permanent

Pay: 32,929.00 per year

Benefits:

Canteen Company pension On-site parking
Work Location: In person

Application deadline: 24/10/2025
Reference ID: LG - NRC
Expected start date: 15/11/2025