Job Description

We are seeking a Resource Planning & Business Intelligence (BI) Manager to lead our Workforce Planning and MI/Insight functions within the Operational Excellence team in ADP's Services organization!
Location: Our Cheadle or Staines office
Hybrid working: 3 days in office and 2 days from home
This role is responsible for shaping and driving our resource strategy, capacity planning, performance reporting, and business intelligence across UK, Ireland, and Sweden. You will manage a team that includes Planning Analysts and MI & Insight Analysts, ensuring the delivery of accurate forecasts, productivity monitoring, operational insights, and leadership reporting that enable optimal service performance and informed decision-making.
As a strategic thought partner to Service Delivery and Senior Leadership, you will elevate data-driven planning, enhance operational transparency, and lead continuous improvement in planning and reporting processes.
Key Responsibilities

• Lead and develop the Planning and MI/Insight team to deliver accurate capacity models, forecasts, dashboards, and operational insights
• Own the end-to-end workforce planning lifecycle, including headcount management, scheduling, FWR, ASH, and resource allocation
• Ensure high-quality, timely MI reporting to internal stakeholders and clients, using Power BI and other visualisation tools
• Oversee analysis of client and service performance data, including Voice of Client and Medallia insights, to influence service strategy
• Partner with leadership to align capacity and headcount plans with budget forecasts and transformation initiatives
• Develop and embed BI frameworks and best practices to enhance service visibility, transparency, and root cause analysis
• Oversee the implementation of planning tools and reporting solutions; drive system/process improvements and automation
• Support and challenge operational teams with evidence-based insight to influence behaviours and drive accountability
• Provide leadership visibility into operational KPIs, highlighting risks, trends, and opportunities for improvement
• Foster a culture of continuous improvement, knowledge sharing, and operational excellence within the Planning & BI function

Skills & Competencies
Leadership & Strategy: Proven experience managing high-performing analytical or planning teams, ideally in a shared services or service delivery context. Ability to think strategically and translate data into operational and financial impact.
Technical Expertise: Advanced proficiency in Excel, Power BI, and workforce planning/forecasting tools. Strong data visualisation and storytelling capabilities; experience in SQL or data modelling is a plus.
Analytical Thinking: High level of analytical capability, with ability to spot trends, influence planning decisions, and identify root causes.
Process Knowledge: Deep understanding of operational planning, productivity metrics (FWR, ASH), MI, and shared services models.
Communication & Collaboration: Excellent stakeholder management skills with the ability to engage and influence senior leaders and cross-functional teams.
Preferred Experience

• Bachelor's degree in Business, Data Analytics, Operations, or a related field--or equivalent work experience
• Proven experience in resource planning, business intelligence, or service performance analytics
• People leadership experience in a matrixed, fast-paced, data-driven environment is essential

Benefits

• 25 days holiday (you can also buy and sell up to 5 days each year)
• Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
• Study support
• Employee Assistance Program
• Competitive salary
• Company social events
• Annual bonus scheme

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Skills Required