Job Description

Resources Manager (Crew Delivery Manager)



GWR Integrated Control Centre - Swindon

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.



We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient and friendly.

About the role:

The role involves ensuring that train crew reach their assigned destinations on time. We oversee a range of positions, including Drivers, Guards, and Catering Staff, across the entire GWR network.



As part of our team, you will oversee the resource desk operations as part of a 24/7 roster, collaborating closely with our Train Service Delivery and Network Rail colleagues. Your responsibilities will include forward planning of services, implementing emergency train plans, managing service disruption and service recovery, as well as providing support to colleagues who may require additional assistance, alongside various administrative tasks.



The role is dynamic and in high demand. The team plays a crucial role in ensuring timely service delivery for our customers while also addressing the needs of our crew. This is a desk-based role that involves utilising various specialised computer software, specific to the railway industry. Once your shift begins, you will take charge and oversee the crew in your assigned area of the network.

We invite you to consider the following questions to determine your suitability for a challenging role within the Rail Industry:

Are you genuinely interested in pursuing a demanding position in this sector? Do people see you as someone who is trustworthy and reliable? Are a great communicator? Are you flexible and prepared to meet the changing demands of the business? Are you comfortable working independently as well as collaboratively within a close-knit team? Have the resilience to deal with various situations while making important decisions under pressure? Can you manage routine tasks while also juggling multiple changing demands? Are you eager to learn in a fast-paced environment, with training conducted on a live desk? Are you committed to enhancing your skills, knowing that this role includes competency assessments to uphold high standards?

If you answered "No" to any of these questions, please consider whether a control-based role aligns with your strengths and interests.



If you answered "Yes" to all the above, we encourage you to apply for this exciting opportunity. Your next role awaits, please read on.

Applicants must also meet the following eligibility criteria to apply for the role of Crew Delivery Manager.

Be naturally proactive with a good eye for detail. A good understanding and Knowledge of the GWR network. Having the ability to pass safety critical information to colleagues by phone. Computer literate in Office 365 (training will be provided for rail specific IT applications) Professional, clear communication and interpersonal skills. Candidates must have reliable transportation for commuting to and from work, as train services may not always be available. It's important that you can travel to and from work independently, especially since some shifts may occur outside of regular working hours. Working shifts up to 12 hours including weekends and public bank holidays.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.

We all belong at GWR.

This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.



We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.



We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.



We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.



If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.





INGWR