Job Description

About us

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Your role will be to attend properties identified by our services to provide assistance to people in an emergency situation and where possible enable customers to remain safely at home, preventing hospital admissions


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The role

Are you caring, compassionate and respectful and do you want to make a difference to the lives of people in Warrington?

We are currently looking to expand our 24 hour- 7 days per week Response service and are seeking people with drive and enthusiasm to join the team. This is a fantastic opportunity to be a part of a service who provide an emergency 2 hour response to patients via referrals into our Urgent Community Response team and activations from Carecall pendants and telecare equipment. You will be working closely with our Urgent Community Response team and Carecall Service.


It does not matter whether you have previous experience of this role as a comprehensive training package will be provided, what is really important are your values and your attitude towards working with people who need support in a crisis and to offer them both professional and emotional reassurance.


Urgent Community Response in addition to our well established Care Call services are one of seven nationally acclaimed accelerator sites for NHS England's Ageing Well programme. They deliver a response service to people experiencing a health or social care crisis. Our highly skilled team is made up of health and social care professionals working together to support people at home or in the community and in doing so contributing to the avoidance of a hospital admission and keeping people safe and well in their own homes.

The Urgent Community Response and Carecall Service are part of the wider Intermediate Care services which include:

Intermediate Care at Home where we provide a wide range of care, social work, rehabilitation, therapy, equipment and assistive technology services supporting people to live well and independently either at home or in the community. We take pride in our GOOD CQC registration for our care services and our reablement outcomes are strong with over 80% of people receiving our service remaining independent at home for three months after leaving our service.


Hospital Discharge Team and Intermediate Care Bed Bases where we support the safe and timely transfer from hospital into settings that best meet individual needs, providing care and rehabilitation to regain independence and undertake assessments for their long term needs.


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What's needed?

What you can bring to this role :

o Your caring nature and values of treating people with dignity and respect


A good level of literacy and knowledge and the ability to learn new computer programmes.

A current driving licence.

The flexibility and willingness to work to a rota that includes days, nights, weekends and bank holidays

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Benefits

As well as a competitive salary, working for us means you get:


26 days annual holiday - raising to 31 after 5 years of service (pro-rata) Access to our attractive and competitive benefits package Access to our Health & Wellbeing Programme
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Key Dates & Further Information

If you wish to hear more about this post, please do not hesitate to contact or visit the team via The Team Manager Cheryl Milldown on 01925 972282


DBS clearance is required.


The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.


DBS clearance is required.


Warrington Borough Council is a Disability Confident employer