Job Description

Organisation

Southampton City Council

Service Area

Housing

Job Location

City Telecare Services, City Depot 2nd Floor, First Avenue, Southampton, SO15 0LJ

Contract Length

Permanent or Fixed Term

Work Hours

Full Time or Part Time

Salary

32,061 - 36,362 per annum

Special Requirements

Enhanced DBS check will be required

Closing Date

16/10/2025

Job Reference

16078

Responding Support Officer Weekend and Weekday Posts

We have 1x permanent and 1x 1-year fixed-term

weekend

Responding Support Officer positions:

Salary: 32,061 - 36,362 pro rata 12 Hours per week plus Shift Allowance.

Hours of Work: 08:30 - 21:30hrs working Saturday and Sunday every other weekend

Further to this, we have 1x full-time

weekday

Responding Support Officer position:

Salary: 32,061 - 36,362 full time 37.5 hours per week.

Hours of Work: 08:30 - 17:00hrs working Monday to Friday each week.

We are looking to recruit 3 new Responding Support Officers to respond to emergency telecare alarm calls within Southampton. You will be responsible for visiting elderly and vulnerable people in their own homes in response to emergency telecare alarm activations.



Working within the City Telecare Services Team, which provides emergency support to people 24 hours a day, 365 days a year, you will assess, offer support and re-assurance and give general assistance. You will require a high level of patience, sensitivity and understanding to deal with a variety of different situations. You will be writing reports and completing other administrative tasks in relation to your role such as making referrals to other agencies.



It's an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You'll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You'll need to be able to work independently and on own initiative whilst operating as a committed member of the team



You are required to have a full UK driving licence. A vehicle will be provided for you to carry out your duties. This is a uniformed service and uniform and PPE will be provided.



If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Please note that applications will be scored based on the criteria for the role and the answers that are provided to the questions listed on the application form.

W

hat we can offer you

:

Salary:

The salary band for this role is 32,061 - 36,362. The

starting salary is 32,061

with annual progression through the salary bands.



Here at SCC we have a range of different perks and benefits, a few examples can be found below.


Excellent local government pension with 16.8% employer contribution Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution) Generous holiday 25-31 days, based on role and service Flexible working options (role-dependent) Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents Training and development, including coaching and mentoring Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks Veteran-friendly employer with the Armed Forces Covenant Retail discounts and savings through the Southampton City Council benefits platform Discounted memberships at local sports and fitness centres Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit:

Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details please contact Steven Gould at steven.gould@southampton.gov.uk

Recruitment contact details:

Email: recruitment@southampton.gov.uk

Tel: 023 8083 4033

For more information about SCC please visit

Southampton City Council

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