Job Description

About The Role:

Synergize delivers responsive maintenance and voids works to Ministry of Defence (MOD) housing estates across London, Kent, and the Home Counties. We are seeking an experienced Response Manager to take overall responsibility for the successful delivery of Response services across the contract.

This is a senior operational leadership role, pivotal to the efficient running of operatives and operational teams through strong line management of key team leads, including the Senior Scheduler, Delivery Managers, and Response Commercial Manager. You will act as the senior operational lead for Response services, accountable for service delivery, commercial performance, and client satisfaction.

Your approach will be uncompromising in standards, data-driven, and focused on continuous improvement and innovation. In addition to managing day-to-day operations, you will contribute to business growth initiatives beyond the current contract.

Key Responsibilities:

Lead and manage the delivery of all responsive maintenance works across the contract, ensuring services are delivered safely, efficiently, and to client expectations

Provide strong line management to the Senior Scheduler, Delivery Managers, and other key leads, ensuring effective coordination between scheduling, operative delivery, and void preparations

Drive performance through detailed analysis of KPIs, SLAs, and operational dashboards, identifying trends, root causes of underperformance, and improvement opportunities

Champion the client's "Families First" ethos, embedding customer service excellence across all areas of service delivery

Oversee compliance with health and safety legislation, promoting a proactive, safety-first culture

Act as the primary point of contact for client representatives, ensuring clear communication and effective resolution of escalated issues

Lead operational reviews, service improvement planning, and resource allocation to maximise productivity and quality outcomes

Work closely with commercial teams to understand and manage contract cost performance, budgets, and value opportunities

Ensure quality standards through site inspections, audits, and follow-up actions with supervisory teams

Support mobilisation of new workstreams and contribute operational input to strategic growth and bid activity

Drive training, development, and succession planning across response teams

Produce and present monthly performance reports to senior leadership, covering risks, delivery performance, and improvement actions

About You:

Uncompromising standards and high personal integrity

Strong client-facing presence with the ability to influence and build trust

Data-driven mindset with the ability to analyse KPIs and drive performance improvement

Excellent leadership and people management skills

Commercial awareness with an understanding of contract cost controls

Strong knowledge of responsive repairs and voids delivery

Proactive, solutions-focused, and resilient under pressure

Extensive experience managing contracts within social housing or defence environments, particularly response and voids services

Proven track record managing field operations, scheduling, and supervisory teams

Experience in client liaison, stakeholder management, and issue resolution

Experience working closely with commercial teams to manage budgets and costs

Familiarity with MOD environments is desirable

Relevant management or construction qualification desirable (e.g. NVQ Level 5 or equivalent)

Full UK driving licence

Why Join Us:

Synergize delivers responsive maintenance and project works to Ministry of Defence (MOD) housing estates across London, Kent, and the Home Counties. As a Scheduler, you will play a key role within a dedicated team responsible for planning, coordinating, and optimising the delivery of reactive and planned maintenance works via the client's asset management system, Maximo.

You will lead a team of operatives delivering responsive maintenance and minor works to MOD housing estates, ensuring all tasks are completed safely, efficiently, and to the required standard. The Working Supervisor will be hands-on, combining trade skills with supervision, coordinating daily activities, supporting compliance, and acting as the first point of contact for operative queries.

Job Type: Full-time

Pay: 50,000.00-65,000.00 per year

Work Location: In person