Job Description

Job Title:

Location: On the Train

Hourly Rate: 15.20

Contract Type: Full Time Position - Average 32 hours per week with the option for additional shifts

Availability: Must be flexible to work across all Day / Night Shift including weekends

About the Role:

Mitie is seeking reliable and dedicated Response Officers to join our team on an exciting contract with South Western Railway. This unique role is based onboard South Western Railway (SWR) services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.

Key Responsibilities:

Patrol trains across the SWR network to monitor compliance with Railway Byelaws

Provide a visible, reassuring presence onboard trains and at stations

Engage with members of the public to promote safety and prevent antisocial behaviour

Support railway staff with any incidents or enforcement needs

Respond promptly and professionally to onboard or station-based emergencies

Handle and operate body-worn video cameras in line with protocol

Report and document incidents, including preparing statements for submission to British Transport Police

Assist with the removal of non-compliant or disruptive individuals from trains or stations as required

Provide excellent customer service to passengers, offering information and assistance

Adhere to all Health & Safety and site-specific operational procedures

Undertake any additional reasonable duties as requested by senior staff or station management

What We're Looking For:

Valid and in-date SIA Door Supervisor Licence (required)

Previous experience in transport, public-facing security, or law enforcement preferred

Confidence in dealing with challenging situations professionally and calmly

Strong communication skills with a customer-focused approach

Ability to work independently while following procedures

Willingness to work flexible hours, including weekends and public holidays

What We Offer:

Competitive pay at 15.20 per hour

Life cover of at least 10,000

Access to Virtual GP services

Exclusive savings through MiDeals (discounts at major retailers and leisure providers)

Recognition through Mitie Stars - with prizes of up to 10,000

Access to a wide range of training and development opportunities

Join Mitie and be part of a contract that keeps one of the UK's busiest rail networks safe and secure. Help us deliver excellence through reassurance, professionalism, and a commitment to public safety.