Job Description

Responsive Repairs Manager

To lead and manage the delivery of a high quality Responsive Repairs service which ensures compliance with relevant Health & Safety legislation through effective management of general repairs, minor adaptations, disrepair works, electrical testing (EICR). , major repairs and out of hour repairs, including the timely and efficient delivery of a customer-focused service. To lead the service with particular regard to ensuring best working practices are followed, and that they provide value for money to FCHO and its customers.


To be responsible for ensuring high performance levels and excellent service delivery by the Responsive Repairs service and the individuals within it, including productivity levels and financial planning and control. This will include continual monitoring of performance and identifying when remedial action is required and which action is appropriate in order to meet the key objectives, targets and financial constraints of FCHO.


To ensure the Responsive Repairs Service is continually focused on delivery of an excellent service that is both efficient and effective and demonstrating continuous improvements.

Our Offer:

A salary of 52,217.00 per annum A 37-hour working week Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. You can also purchase additional leave. Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards

Who are we looking for?

Skills & Abilities:

Has a full UK driving licence Minimum HNC in Building or equivalent Level 4 Housing management qualification (or willingness to work towards) IT literate, including demonstrable ability to produce and interrogate spread sheets and prepare written reports Excellent communication and interpersonal skills Excellent planning, organising and prioritisation skills

Knowledge & Experience:

Proven experience in managing multi-disciplinary repairs teams to deliver high quality repairs services Strong track record of managing successful building repairs services with a strong customer focus Proven experience of leading a large team to successfully manage and implement change Demonstrable experience of financial planning and successfully managing budgets in a building repairs environment, including procurement of goods & services Knowledge and experience of HR policies & procedures including, recruitment, disciplinary, grievance and bullying etc Knowledge of contract and commercial management in a building repairs environment Knowledge of key procurement principles and requirements to deliver value for money and efficient repairs services

Interested?

Have a look over the attached role profile. If this sounds like you apply before 13th June.


Interviews to be held on w/c 23rd June.


We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.


We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.