Job Description

Are you an experienced Repairs Planner looking for your next opportunity in Oldham?

Do you want to be part of an organisation that's committed to delivering excellent services, improving lives, and making a real difference in local communities?

First Choice Homes Oldham (FCHO)

is looking for a dedicated and customer-focused individual to join our

Repairs Planning Team within our friendly Contact Centre

.


In this key role, you will:

Schedule work orders in line with set priorities, ensuring service targets are consistently met through efficient planning and distribution. Take timely corrective action when needed, including rearranging appointments to maintain service levels and customer satisfaction. Raise and allocate jobs to the appropriate operatives, subcontractors, or partners, ensuring optimal resource utilisation and performance. Monitor real-time changes to workloads and resource availability, taking proactive steps to resolve issues as they arise.

You'll play a vital part in supporting FCHO's wider vision and will be expected to demonstrate and role model our values and behaviours. You'll also promote and uphold positive practices relating to Equality, Diversity & Inclusion

,

Health & Safety

,

Wellbeing

,

and Safeguarding in all aspects of your work.


If you're organised, proactive, and passionate about delivering great service, we'd love to hear from you.

This role is a full time - permanent position

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

A salary of 28,193 per annum 30 days holiday and all UK bank holidays plus one company shut down day as determined by FCHO. Part time employees will receive a pro rata entitlement. A defined pension contribution scheme with an employer contribution of up to 10% Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more. Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life. Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Discounted gym membership Enhanced maternity, paternity, and sick pay Access to an on-site wellbeing room Access to an on-site cafe Long service vouchers Death in service benefit

Who are we looking for?

Our ideal candidate:

Has experience using a dynamic scheduling system such as DRS Has experience working in a fast-paced environment and can work under pressure Has experience and is competent in using Microsoft Office packages Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably

Interested?

Take a look at the role profile and if it looks like you'll be a good fit, send us your application before

Wednesday 30th July 2025 at 5pm.

Interviews to be confirmed.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we'll do all we can.