Job Description

Are you passionate about providing exceptional service and creating memorable experiences? Join Aramark, a renowned company operating within Alton Towers Resort, and become an integral part of our Hotel Restaurant & Bar Team.
We are currently seeking fun and dedicated Food & Beverage Assistants to deliver outstanding customer service and contribute to our vibrant and exciting atmosphere.
Company Overview: Aramark is a leading global provider of food, facilities and uniform services, serving millions of people daily in various industries, including entertainment, education, sports, and more. At Alton Towers Resort we pride ourselves on offering thrilling rides, and fantastic entertainment for visitors of all ages.
This is a guest facing role where you could be working in a busy environment. We have various shifts available across the week, including weekends. As this role is based in the hotel, shifts available include early mornings and late evenings. The role is a seasonal position until November 2026.
The ingredients for success:

• Greet and serve customers in a friendly and efficient manner, ensuring a positive customer experience
• Being responsible for the preparation and set up of the restaurant
• Being confident in providing excellent menu knowledge and having the ability to support guests with allergen and dietary enquiries
• Ensuring smooth and efficient table turnover within our fast-paced environment whilst providing memorable experiences for our guests.
• Prepare and serve a wide variety of beverages, following recipes and guidelines
• Handle cash and credit card transactions accurately, utilising our point-of-sale system
• Momitor and maintain stock levels, restocking supplies as needed
• Collaborate with team members to ensure a smooth operation during busy periods
• Adhere to all company policies, procedures, and licensing regulations

Requirements:

• We would love to hear from candidates with restaurant or bar experience.However, we will also provide suitable candidates without experience all the training they require.
• Excellent communication and customer service skills, with a friendly and approachable demeanour. Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment
• Strong attention to detail, ensuring accuracy in handling cash transactions
• A positive attitude and a willingness to work flexible hours, including weekends and public holidays

Benefits:

• Pay rates 8.03 (16-17), 10.00 (18-20) 12.21 (21+)
• Merlin Magic Passes (free tickets for you and your friends and family to use across Merlin theme parks and attractions)
• On-site discount across Merlin theme parks and attractions
• Benefits app: access to 100's of discounts, online GP appointments, mental health support and our Employee Assistance Programme
• Free uniform
• Flexible working hours
• Ongoing training and development -this could be the start of your hospitality career and we can support your development within Aramark where we have 400 locations across the UK.
• Free staff parking

About Aramark
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - careers@aramark.co.uk Join us in fostering a workplace where everyone can achieve their full potential.

Skills Required