Job Description

From breakfast briefings to evening events, lead it all with style.
At Hotel Indigo K West Shepherd's Bush, we're more than a hotel, we're a neighbourhood gathering place. We're looking for a Restaurant and Meeting & Events Manager for our pre-opening team to lead the day-to-day operation of our vibrant restaurant and meeting spaces. If you're a hands-on hospitality pro with a flair for service, a head for operations, and a love for guest experience, this role is your opportunity to shape something special.
What's Our Story?
Hotel Indigo is a lifestyle brand inspired by the character of our neighbourhoods. At our hotel, we celebrate the music, fashion, and culture of Shepherd's Bush; and we are looking to reflect that same creativity and energy in our service. Whether it's a working breakfast, an intimate dinner, or a buzzing event; we aim to make every moment personal and memorable.
Here's what you can look forward to as our Restaurant & M&E Manager:
Annual salary: 39,800 - 44,800 (depending on experience)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Own the floor: Oversee the seamless operation of our hotel restaurant and event spaces, leading the team to deliver high standards from breakfast through to evening service.
• Deliver standout events: Plan, coordinate, and execute meetings, private events, and functions; ensuring guest expectations are met and exceeded every time.
• Drive the diary: Work closely with the Sales and Events team to maximise bookings, manage function sheets, and support pre- and post-event communications.
• Lead your team: Recruit, train, and motivate a team across both outlets, fostering a culture of professionalism and creativity.
• Maximise performance: Take ownership of labour costs, service quality, upselling initiatives, and stock control to ensure profitability without compromising on experience.
• Be present: Build strong relationships with regular guests, corporate clients, and local partners. Be visible during service and ready to jump in when needed.
• Refine and elevate: Ensure all SOPs are up to date, staff are trained to brand standards, and continuous improvement is part of the everyday routine.

What's Your Story?
You're both a doer and a leader, passionate about hospitality and proud to set the tone for others. You'll thrive in this Restaurant and M&E Manager role if you bring:

• Experience managing a busy restaurant or events space in a hotel or lifestyle venue
• A hands-on leadership style and a genuine commitment to team development
• Experience with event coordination and delivering excellent guest experiences
• Strong organisational skills and the ability to balance multiple priorities
• Great communication and guest interaction skills
• Commercial awareness with an understanding of P&L, payroll, and cost control
• Knowledge of food safety, licensing, and health & safety standards
• Familiarity with POS and event software (e.g. Opentable, Opera, or similar)
• Pre-opening experience is a plus!

If you're ready to lead one of West London's most exciting hospitality spaces, we want to hear your story. Join us as Restaurant & Meeting & Events Manager at Hotel Indigo K West Shepherd's Bush and bring local flavour, connection, and creativity to every table and every event!

Skills Required