Job Description

Restaurant and Rooms Reception Host
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Restaurant and Rooms Reception Host for our New Opening at The Potter's Heron, Ampfield, SO51 9ZF (Near Romsey)
This is not your typical sit-down reception role. No two days are the same. It's a fast-paced, hands-on position where you'll be at the heart of the guest experience, whether welcoming guests to their rooms, supporting the restaurant team, or ensuring every detail is perfect before arrival.
We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
We are holding recruitment open days and interviews at:
The Hilt (Hiltingbury Community Centre)
Hiltingbury Rd, Chandler's Ford, Eastleigh SO53 5NP
Tuesday the 24th February: 10 am - 4:30 pm
Wednesday the 25th February 10 am - 4:30 pm
Please note, the interviews are at The Hilt (Hiltingbury Community Centre) and not The Potter's Heron, Ampfield, as it is not open yet
Apply online, and one of the team will be in contact about your application
What we offer:

• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to 1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

The Ideal Candidate:

• Has previous reception, hotel, or front-of-house experience, face-to-face interaction with great interpersonal skills and provide an exceptional guest experience
• Be able to handle and manage the day-to-day operations of the reception, check-ins and check-outs, maintain and manage bookings, enquiries across rooms and the restaurant
• Ability to be flexible and maintain high standards across the front-of-house service, and assist in the restaurant when needed
• Coordinate with other departments, including cleaning, housekeeping, kitchen staff, etc. for care of the premises and guests.
• Previous administrative experience in booking and PMS (Guestline/Rezlynx, Zonal, Google Workspace, OTA Extranets) systems is advantageous

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that's warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average.

Skills Required