Job Description

Be part of the Family
We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in.
The Ballachulish Hotel
The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they've scaled mountains, explored lochs and found some much-loved spots to explore
About the role
You will support your F&B team to deliver exceptional customer service. Your personality and passion will encourage a strong team spirit, making sure everyone has the training and skills they need to create outstanding, unique guest experiences. You'll be hands-on and bring your own style to the role. You'll put the customer at the heart of every decision, at the same time finding creative ways boost revenue.
What we need from you
Operational and Management experience - in high volume food and drink roles
Leadership - a natural leader- we want happy, confident, motivated teams
Passion - a love of Scottish produce and an eye for detail
Team focus - there are no egos here, just hard-working people who love creating memorable experiences for every guest
Ideas and openness - we're up for doing things differently and will try (almost) everything once
Flexibility - there's no problem you can't fix and you'll be flexible in your approach to supporting the wider team
What you'll get from us

• Live-in Accommodation - On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn't guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift - Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts - Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just 30 per night - where will you explore next?
• Refer a Friend Bonus - Earn up to 250-500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards - Earn 5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Grow with Us - We invest in our people. Whether you're looking to develop new skills or take the next step in your career, we'll support you every step of the way.
• Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths.
• Leadership Development - Get access to our Be A Leader programme and develop the skills to take your career further.
• Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels
We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights.
Facebook:
Instagram:
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.

Skills Required