Job Description

Be part of the Family
We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in.
Crieff Hydro Hotel
Crieff Hydro welcomes up to 1000 customers daily - some looking for a leisurely coffee or family meal, whilst others are here to celebrate a special occasion or entertain clients. As a result, our cafes, bars, restaurants and banqueting department must offer fantastic food and an outstanding service.
About the role
As a Host, you'll set the tone for our guests' experience from the moment they walk through the door. Whether greeting and seating guests, managing bookings, or assisting with queries, your warm and professional approach will ensure every visit is memorable.
We're looking for individuals who are eager to learn, with excellent communication skills and a passion for delivering exceptional service. You'll embrace the art of storytelling, bringing the journey behind our food, drinks, and venue to life for our guests. By showcasing the best of what we have to offer, you'll create an unforgettable atmosphere that guests will want to return to again and again.
You'll work closely with the Food and Beverage team to create a seamless dining experience, whether for a casual brunch, a celebratory dinner, or a night at the bar.
This is a full time, permanent position contracted 40 hours per week, working 5 days our of 7. The ideal candidate will have flexible availability to work evenings, weekends and mornings as required by the team.
What you'll bring

• Hospitality Enthusiasm: A natural ability to make guests feel welcome and valued.
• Organisation: Skilled at managing bookings and coordinating guest flow during busy periods.
• Attention to Detail: Ensuring every aspect of the front-of-house is polished and inviting.
• Storytelling Flair: A knack for sharing the story behind our menus and venue to enhance the guest experience.
• Team Spirit: A collaborative approach, working hand-in-hand with the wider restaurant team.
• Adaptability: Ready to thrive in a fast-paced, dynamic environment.

What you'll get from us

• Up to 14 per hour depending on experience. You'll also receive a share of tips (estimated 2,000 per annum for full time team members).
• Live-in Accommodation - On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn't guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift - Stay fuelled and focused with delicious staff meals while you work. If you stay in our staff accommodation, you'll have access to three free meals per day.
• Exclusive Discounts - Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just 30 per night - where will you explore next?
• Refer a Friend Bonus - Earn up to 250-500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards - Earn 5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.

Skills Required