Job Description

Overview Chewton Glen Hotel & Spa is looking for a Host to join their team
Description
About Chewton Glen
Chewton Glen is a Iconically English luxury country house hotel and spa, nestled on the edge of the New Forest and just a short stroll from the sea. Known for our warm hospitality, award-winning dining, and beautifully appointed surroundings, we offer guests an escape into relaxation, elegance, and unforgettable experiences.
At Chewton Glen, we believe in creating magical moments for our guests through genuine care, attention to detail, and heartfelt service. We take pride in being a place where both guests and team members feel valued, welcomed, and inspired.
About the Role
We are looking for a passionate and experienced Host to join team in The Dining Room.
In this role, you will be the welcoming face of The Dining Room, greeting guests with a smile, managing reservations, and ensuring every visit is seamless and memorable. If you love creating a warm, inviting atmosphere and thrive on delivering excellent service, this role is perfect for you
Key Responsibilities

• To be confident and fully competent in the usage of the Opera system
• To manage and optimise Lunch and Dinner covers through control of bookings, with special attention paid to timing slots and table allocations. Understanding flexibility and taking ownership of booking situations
• Supporting the restaurant team with serving and clearing tables and taking orders
• To take ownership and ensure the cashiering of bills with care are taken over correct charging to rooms, payment methods and any discounts given
• To take pride in maintain menus to a high standard of appearance and ensure dishes and prices are kept up to date
• To take ownership and ensure standard operating procedures are maintained for billing, signing of bills and taking of payments throughout the service
• Showing integrity reporting all comments/complaints/problems to the Restaurant or Assistant Restaurant Manager in charge
• To be confident with guests' names and their correct titles are used at all times & that the service is discrete & efficient at all times
• To be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection

What We're Looking For

• Experience in 4* or 5* hotel restaurants is desirable
• Experience in high standards of face to face customer service is essential
• Flexibility to work morning or evening shifts
• Previous restaurant/F&B background would be advantageous in this role
• Drive and passion to seek out opportunities to go above and beyond for our guests
• Confidence, enthusiasm and passion for your work and communication with colleagues
• A keen eye for detail, organisational skills and a flexible attitude

What We Offer

• Competitive salary plus service charge
• Live-in accommodation available (subject to availability)
• Complimentary meals while on duty
• 25% off all Food & Beverage
• Discount on spa treatments and products
• Friends & Family rates across Iconic Luxury Hotels
• Cycle to work scheme
• Cashback dental and optical plan
• Learning and development opportunities
• Recognition programmes, social events, and wellbeing initiatives

Ready to take the next step in your hospitality career? Please get in touch, we would love to hear from you!

Skills Required