Job Description

Are you passionate in providing the best customer service and people management?
Are you passionate about the hospitality industry?
If YES, we may have the role for you...
Luxury department store, Harvey Nichols, is searching for a new Restaurant Manager to join its Second Floor Restaurant in Bristol. Renowned as one of the finest restaurants in the South West and awarded two AA Rosettes and an AA Notable Wine List Award, the Second Floor Restaurant and Bar offers the best in modern dining. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As Restaurant Manager, you will play a pivotal role in ensuring the smooth operation and success of our Restaurant and Bar. This position demands a dynamic leader who can balance strategic planning with hands-on management, driving both exceptional customer experiences and strong business performance. From overseeing hospitality sales and profitability to coordinating menus and marketing initiatives, you will be at the heart of our operations. Your ability to lead and motivate a team, maintain high standards of quality and compliance, and respond proactively to customer needs will be key to creating a vibrant and welcoming environment. Flexibility and passion for hospitality are essential, as you'll be working in a fast-paced setting where excellence is celebrated every day.
About the role...

• Drive performance by managing budgets, analysing sales trends, and ensuring profitability through effective cost control. Prepare and present regular reports on financial performance, staffing, food control, and operational efficiency to senior management.
• Lead and develop the team by recruiting, training, and motivating staff to deliver exceptional service. Implement staff development plans and foster a positive, collaborative work environment.
• Oversee daily operations by coordinating kitchen, bar, and front-of-house teams to ensure seamless service. Maintain rigorous standards of quality control, hygiene, and health and safety compliance at all times.
• Plan and execute marketing and menu strategies, working closely with the head chef to design seasonal menus and organise promotional events and offers that drive customer engagement and revenue.
• Ensure outstanding customer experience, handling queries, reservations, and complaints with professionalism. Provide expert advice on menu and wine choices, showcasing the best service to all our guests.
• Flexibility is a must; customer service can't wait during weekends and evenings!

Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food and are looking for something uniquely different.

• Have you done something like this before?
• You will ideally have a successful high end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with latest wines and liquors.

If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don't have uniforms) and this role catches your eye, hit the "apply" button below to kick-start your journey with us.
How we reward your hard work...
Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

Skills Required