Job Description

Job Title: Restaurant Manager - The Coal Shed London

?

Location:

Tower Bridge, London

?

Full-Time | Permanent

? Join One of London's Leading Restaurant Groups

At

The Coal Shed London

, part of the

Black Rock Restaurant Group

, we're known for fire-based cooking, premium British produce, and exceptional service. Now, we're looking for an experienced and passionate

Restaurant Manager

to support the General Manager and help lead our team in one of London's most exciting hospitality environments.

? About the Role

As

Restaurant Manager

, you will play a key role in driving the daily operations of the restaurant, supporting the leadership team and motivating staff to deliver unforgettable guest experiences. You'll be hands-on, energetic, and solutions-focused--someone who thrives in a high-quality, high-volume service environment.



You will provide the leadership, vision and direction to bring together and prioritise the departmental goals in a way that will be efficient and effective.


You'll act as a role model to the front-of-house team, support staff training and development, and take the lead in service, quality standards, and team engagement.

? In This Role You'll:

Establish and maintain a good rapport and working relationship with all Staff Members and other departments as well as suppliers. Provide a courteous, professional, attentive and excellent service always To have a complete understanding of all the restaurants service functions and responsibilities. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. Work closely with the General Manager, Assistant General Manager and Head Chef. Manages daily shift operations and ensure compliance with all restaurant policies, standards and procedures. To attend training, team meetings as required. To effectively receive and channel guest feedback to maintain the highest possible standard. Be an ambassador for the ethics and values of Black Rock Restaurants

People Management

Select, train, evaluate, lead, motivate and guide all employees in the division to ensure that core standards are met and provide support for all new recruits through on-the-job training. Attend and contribute to Staff Members briefings and other related activities Supporting recruitment, induction, training and performance appraisals of new employees To build and maintain an efficient team of employees, driving the team towards the objectives of the business. To ensure that the restaurant's wage budgets are strictly adhered to. To recruit and select employees to the agreed staffing levels. To develop a learning culture and to ensure that all team members feel valued and rewarded. To promote the training and development of staff to ensure standards are maintained and monitor all training and development within the department. To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals. To assess staff performance against the agreed skills and standards. To constantly monitor the grooming and personal hygiene of the team.

Guest Service

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Dealing with and effectively resolving or if necessary, escalating, customer queries, complaints and feedback

? What We Offer in Return

We believe in investing in our people. That's why we offer a

truly competitive pay package

, a great professional environment, and opportunities for real growth within one of the UK's most respected hospitality groups.


As a Restaurant Manager, you'll enjoy these benefits:

A

truly competitive pay package

Free food and drinks

on shift

Team incentives, trips and rewards

50%

staff discount

at all our restaurants for you, your friends & family

An extra day's holiday

every year for your first five years

Refer a Friend scheme

- earn money per successful hire

Cycle to Work scheme

Flexible hours

and shift patterns

? What We're Looking For

A confident, natural leader with

at least 2-3 years' experience

in a management role within a premium hospitality setting Strong operational and guest service skills Passion for quality food, wine, and exceptional guest experiences To ensure that adequate staffing levels are maintained and staff costs are within the weekly budget. To ensure daily safe checks Contribute to the recruitment of new employees in the Kitchen and Restaurant. Excellent people management and communication skills A calm and confident presence on the floor, especially during high-volume service

? Why Join Us?

By joining

Black Rock Restaurant Group

, you become part of one of the UK's leading independent restaurant companies. We pride ourselves on recruiting passionate individuals who thrive in hospitality and love working as part of an established, close-knit team. With venues across Brighton and London--including

The Salt Room, Burnt Orange, Tutto

, and

The Coal Shed

--we offer excellent

progression opportunities across the group

.


If you want to be part of something special, and join the

friendliest team in town

, we'd love to hear from you.

Apply Now

Ready to take your hospitality career to the next level? Click apply and let's talk!


INDMANAGE