Job Description

Join the Fortnum & Mason Team!





Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!





Fortnum & Mason are looking for an exceptional Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.


Why Work For Us:


Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years

What You'll Do:


Responsible for supporting the General Manager in the management of the entire restaurant's operations. Oversee & Manage all areas of the restaurant People Management Interviewing & Hiring Employees Development & Performance Management (SOP) Standard of Procedures and Service Level Compliance of Training Matrix Ensure Positive Guest Service in all Areas Supporting Financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time Oversee Stock Take & Stock Control Tracking Holidays & Days off requests Monitoring Agency Spent & Tracker Food Safety and Planning

What We're Looking For:





Cooperation and teamworking skills The ability to lead and motivate a team of staff The ability to cope under pressure in a fast-paced environment Good business awareness for achieving successful performance Strong written and oral communication skills for managing business administration and personnel matters Strong planning and organisational skills to run a streamlined operation The ability to work independently and make decisions confidently Problem-solving ability, to resolve issues as they arise

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.We respect and embrace each other's differences, to create a truly inclusive environment.





In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.