Job Description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Restaurant Manager at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Restaurant Manager, you'll be the key driver in moving our standards forward and implementing changes to assist in providing true hospitality for all our guests whilst increasing our profit growth and revenue.
Join us and we can offer you benefits such as...

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme.
• Excellent Training & Development.

What will your key responsibilities and duties be:

• Support the Hotel General Manager with daily hotel operations and act as Manager on Duty in the absence of senior management.
• Plan, manage, and oversee restaurant and catering services, including menu planning, service delivery, and special events.
• Ensure high standards of food quality, service, hygiene, and compliance with statutory and company requirements.
• Manage budgets, control costs, wages, stock, and margins to ensure monthly financial targets are achieved.
• Recruit, manage, and develop team members through effective performance management and succession planning.
• Determine staffing and operational requirements and ensure efficient use of resources.
• Maintain accurate administrative and operational records in line with company policies and procedures.

How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
• True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
• True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

• Previous management experience as F&B Manager or Restaurant Manager or other similar roles, ideally from a branded hotel background, with a strong knowledge of F&B.
• Experience in delivering training and maintaining training records is essential for this role;
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
• Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

Skills Required