Job Description

Key Duties and responsibilities

To set, implement and train team members to achieve excellence in standard operating procedures, service standards whilst managing the payment systems, inventory Management, Stock control and ordering systems of the store as per the brand standards set by Caprinos. As Key holder & store in charge responsible for complete operations of the store, setting an example for your team by being a hands-on manager Responsible for recruitment, training and developing the team. Also responsible for Human resource management including staff scheduling, disciplinary procedures, grievance handling and annual appraisal of key staff. Managing all aspects of food hygiene, HACCP. ensuring all staff adhere to the requirements and standards laid down by Caprinos and the local authorities for food handlers. Store audit - Have full understanding of the Store Audits carried out by Caprinos and are able to implement and maintain the high brand standards required. Implement marketing strategy and activities as directed by the Area Manager. Upselling ensure team are actively upselling to increase the average ticket which in turn increases sales and overall profits. Forecast, review and motivate the team to Meet weekly KPI targets relating to Sales, food cost, labour costs, average delivery time etc. Regularly review Customer feedbacks and taking prompt actions in case of concern. Make sure Compliance & Regulation Records relating to PCI Compliance, GDPR Regulations, Health & Safety at Work Act 1974, Right to Work records, Fire & CCTV regulations are always available and up to date. Managing the fleet of drivers and tracking their average delivery time to ensure all order are delivered within the span of 30-45mins.
This job description is not exhaustive and provides a general overview of the scope of the role. Such duties may be amended from time to time and job holders will be required to undertake other duties as necessary to meet the needs of the business.

Job Type: Full-time

Pay: 28,000.00-34,000.00 per year

Benefits:

Employee discount Referral programme Store discount
Experience:

Quick Service Restaurant (QSR) at a supervisor level: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person