Job Description

Firmdale Hotels is an award-winning luxury hotel group comprising 11 boutique properties in London and New York, each individually designed by Kit Kemp. Renowned for our vibrant interiors, world-class service, and exceptional dining experiences, we create spaces that feel personal, warm, and full of character. Our restaurants and bars are a key part of this experience, offering seasonal menus, unique events, and outstanding hospitality to both guests and locals alike.





We are seeking a highly organised and experienced Restaurant Reservations Manager to lead our central reservations team, overseeing bookings for seven restaurants and bars across our London hotel portfolio. This role is pivotal in delivering a seamless guest experience while driving service excellence and revenue optimisation.


The ideal candidate will have extensive, hands-on experience with

SevenRooms

, including system administration, guest profile management, pacing strategies, and multi-outlet integration.

Responsibilities:

Lead, coach, and develop a central reservations team. Manage all restaurant and bar reservations across multiple London hotel venues using

SevenRooms

as the primary system. Serve as the

SevenRooms superuser

, overseeing daily system operations, configuration, table mapping, pacing rules, automations, and user training. Collaborate closely with Food & Beverage and Restaurant Managers to maximise covers, seating efficiency, and reduce no-shows. Coordinate all Food & Beverage event bookings, including wine dinners, seasonal activations, book salons, and venue takeovers. Ensure smooth handover of guest and event details to on-site teams. Maintain and enhance guest profiles and dining histories to support personalisation and guest loyalty. Analyse

SevenRooms

data and reporting to inform reservation strategy and improve the guest journey. Partner with marketing to support campaigns, manage prepaid experiences, and enhance platform visibility. Monitor and manage availability and business levels across all booking channels, including OpenTable, DesignMyNight, TheFork, and Virgin Experience

What you Need:

Experience of using

SevenRooms

is essential. Previous experience in restaurant reservations and team supervision is essential. A warm, engaging communication style that leaves a lasting impression on guests. A genuine passion for providing exceptional service and creating memorable guest experiences. Strong organisational abilities coupled with impeccable attention to detail. Ability to thrive in a team environment, contributing positively to our collaborative culture.

What We Offer:

Competitive annual salary of 39,000 plus service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:


Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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