Job Description

Job Overview

crucial role in ensuring a seamless and enjoyable experience for guests within the hospitality environment. This position is responsible for overseeing daily operations, managing staff, and maintaining high standards of service. The ideal candidate will have a strong background in hotel or restaurant settings and possess exceptional leadership skills to guide the front of hou

Duties

Supervise and coordinate the activities of front of house staff, ensuring excellent customer service at all times. Assist in training new employees on service standards, food safety protocols, and operational procedures. Monitor and maintain cleanliness and organisation of the dining area and reception to create a welcoming atmosphere for guests. Handle guest inquiries, complaints, and feedback with professionalism and efficiency to enhance guest satisfaction. Collaborate with kitchen staff to ensure timely food production and adherence to culinary standards. Implement food preparation guidelines and safety regulations to uphold health standards within the establishment. Manage reservations, seating arrangements, and special requests to optimise guest flow during peak hours. Conduct regular inspections of front of house areas to ensure compliance with company policies and procedures.

Skills

Proven experience in a supervisory role within the hotel or hospitality industry is essential. Strong understanding of food safety regulations and culinary practices related to food production and preparation. Excellent communication skills with the ability to engage effectively with both guests and team members. Demonstrated capability in team management, fostering a collaborative environment that encourages growth and development. Ability to multitask in a fast-paced environment while maintaining attention to detail. A proactive approach to problem-solving with a focus on enhancing guest experiences. Flexibility to work various shifts, including weekends and holidays as required by operational needs.
This role offers an exciting opportunity for individuals looking to advance their career in the hospitality sector while contributing positively to guest experiences through effective management and leadership.

Job Type: Full-time

Pay: From 13.50 per hour

Expected hours: 35 - 45 per week

Additional pay:

Tips
Work Location: In person

Expected start date: 25/07/2025