Job Description

Job Title: Front of House Supervisor
Reports to: Founder
Functionality responsibility to: Front of House Team
Other regular relationships: Head Waiter, Kitchen Team, Owners / Senior Management
Location: Mayfair, Central London (opposite Selfridges, minutes from Bond Street)
Salary: 28,000 - 30,000 per annum + bonus scheme (based on performance and customer satisfaction)
About the Restaurant
Lazeez Tapas Mayfair is a long-established, family-run restaurant in one of London's most prestigious locations. Serving Lebanese inspired tapas, the restaurant combines a relaxed cafe-style atmosphere with high standards of food, service and presentation. It also benefits from a Parisian terrace setting directly opposite one of the world's most famous department stores and attracts a largely tourist guest base.
The business has operated with the same owners for 19 years and is now moving with the times through an exciting reopening. The restaurant is launching with a brand-new team, a simple, effective menu, and a renewed focus on calm, personable hospitality delivered in a professional, well-presented way.
Role Purpose
The Front of House Supervisor will support daily front of house operations and help build a strong reopening culture focused on professionalism, warmth and customer satisfaction.
This role is ideal for someone who is driven, willing to learn, and enjoys leading by example in a calm environment. You will help keep service running smoothly, support new team members, and maintain excellent presentation and guest experience standards.
High performance will be recognised quickly, with genuine progression into higher roles as the restaurant establishes itself post-reopening.
Key Responsibilities
To ensure the following:

• Support daily front of house operations and help deliver smooth service
• Supervise shifts, ensuring standards are met consistently
• Maintain professional presentation standards for self and team
• Support onboarding and training for a brand-new team
• Engage with guests and support customer satisfaction at all times
• Follow the system and support team compliance with service procedures
• Work closely with the kitchen to ensure service runs smoothly
• Support peak periods

Performance Metrics & Key Deliverables

• Customer satisfaction and positive guest feedback
• Consistency of service standards and professionalism
• Effective team leadership during service
• Smooth handling of peak periods without losing the relaxed environment
• Contribution to building a positive reopening culture

Training, Reopening & Progression Opportunity
This is a reopening team. You will be part of the group responsible for opening the restaurant back up and building the standards and culture from day one.

• Training provided
• Progression can be rapid for high performers
• Clear FOH route: Front of House Supervisor ? Assistant Manager / Head Waiter

Working Pattern

• Operating hours: 10:30am - 11:00pm
• Typical shifts: 08:30am - 5:00pm (opening) / 4:30pm - 11:30pm (closing)
• Double shifts may be available
• The restaurant may close one day per week (day to be confirmed)

Candidate Profile
Essential Skills & Experience required

• Experience in front of house within hospitality
• Supervisory experience or readiness to step into a leadership role
• Strong customer service and communication skills
• High standards of professional presentation
• Willingness to learn, follow the system, and build something from reopening

Desirable Skills & Experience required

• Experience in high-footfall or tourist-focused venues
• Experience supporting onboarding, training or opening teams

Team Structure

• Works closely with the kitchen team
• Supports and supervises the wider front of house team during service

General Responsibilities
To ensure the following:

• Uphold restaurant standards, values and service expectations at all times
• Follow the system and ways of working agreed for the reopening
• Maintain a professional appearance and attitude on shift
• Comply with all relevant legislation and internal policies relating to health & safety
• Support a calm, personable environment while delivering consistently high standards

Universal Personal responsibilities
To ensure the following:

• That you always present a professional image, both on site and to guests, and to be an ambassador for the restaurant by demonstrating its values
• That you follow the correct processes and understand the consequences of failing to do so, and that you actively share responsibility with the owners, managers and team for the success of the business
• That you treat all colleagues fairly, working according to the principles of equal opportunity and respect
• That you are willing to work in excess of usual working hours when the balance of the business' work or allocated responsibilities requires this. The expectation is flexibility where there is a clear benefit to the business, rather than excessive working hours
• That you are compliant with all legal requirements relevant to your role and support the team to uphold those standards

Universal Team Participation responsibilities
To ensure the following:

• That you understand, question where appropriate, and agree the Team Objectives, service standards and your own Personal Objectives

• Can explain the expectations of your role and the measures of success
• Attend one-to-one reviews and performance check-ins on a regular basis to ensure your objectives are clear and up to date
• That you comply with all processes and procedures to ensure that personal, team and business performance standards are maintained
• That you take ownership of work and contribute to making decisions
• That problem solving and creative thinking are actively applied to maximise guest satisfaction and service quality
• That you are a team player and support your colleagues as appropriate
• That you seek to continuously improve performance by learning and developing new skills and keeping up to date with best practice in hospitality
• That you take ownership of personal development, seeking feedback and training to continuously improve performance and contribution
• That you undergo appropriate levels of coaching, development and support when needed
• That you provide ideas and suggestions for improving your own and team performance
• That you remain adaptable and responsive to business needs, demonstrating flexibility in supporting team and organisational goals
• Actively provide constructive feedback and suggestions to support continuous improvement across the restaurant

Skills Required