Job Description

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.
Earnings: 13.47 + service charge up to 17h.
Location: London, EC2M 3YD, closest tube station is Liverpool Street
Contract type: Permanent, full-time, 40 hours, shifts falling between 9 am and 11 pm
As the Restaurant Supervisor you will be working in our restaurants located on the first floor of our Liverpool Street store. You will support our restaurant and operations managers in overseeing the daily operations of the two areas, from setting up for morning rush to ensuring appropriate cover throughout the day, and carrying out closing procedures.
WHAT YOU WILL BE DOING...

• Provide a steady leadership presence on the floor daily - monitoring guest service, food quality and team member performance.
• Ensures exceptional service standards are consistently met and that activities are carried out effectively.
• Inspects dining room and storage areas to ensure compliance with health and safety regulations.
• Provides in-the-moment coaching and feedback to team members.
• Escalates employee and guest incidents.

• At least 1 year of experience within a guest-facing establishment in a Supervisor or Head Server capacity, leading, and coaching a larger team.
• Willingness to be flexible and support multiple teams.
• Experience with opening and closing procedures.
• An outgoing and vibrant personality aimed at making our guests feel welcome.
• Flexibility to work across mornings, evenings, bank holidays and weekends.
• Availability to work flexibly between 9 am and 11 pm, as we cannot offer set shifts or days off.
• Fluent in English.
• Right to work in the UK.

THE PERKS OF BEING AN EATALIAN...

• 40 hours contract. Overtime is paid.
• Tronc Scheme.
• 30-day holiday allowance that increases with the length of service (pro-rata).
• Free meal on shift.
• Internal career progression and global opportunities across the Eataly stores.
• 20% employee discount across retail, bars, and restaurants.
• Discounted Gym memberships.
• WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being.
• MyEataly - our own benefit portal offering you free discounts, rewards, and cashback programs.
• "Refer a Friend" and earn up to 300 per person.
• Cycle to work scheme.
• No interest technology loans.

Skills Required